Senior Technology Analyst

Case Farms, LLC•Farmerville, LA

About The Position

This is a senior level network administration / computer support / help desk position responsible for supporting the automation needs of end users at respective location. In addition to day-to-day helpdesk responsibilities, this position will assist the IT Director, IT Helpdesk Support Administrator, & the Network / Infrastructure Administrator with planning, implementation, and ongoing maintenance of Case Farms network, compute, & storage environment(s). Individual filling this position is expected to have experience, skill sets, and/or specialized applicable training / experience beyond IT Business Analyst. In addition, this position will deploy and manage infrastructure applications / processes, including but not limited to, video, voice, backups, compute, storage, security, access control, vendor systems, etc. systems for respective location. This position will be $0k-$0k per year depending on applicable education and experience.

Requirements

Degree in Computer and/or Information Systems or related & 5 years working experience or equivalent combination of both.
Experience supporting desktop computing environment(s) & hardware configuration
Experience supporting Microsoft Windows server & desktop OS
Experience supporting Microsoft Office products
Experience with TCP/IP networking and connecting devices to corporate network
Adequate organizational, time management, & communication skills
Occasional overnight travel required
Normal working hours will be 8am-5pm Monday – Friday, but after-hours work can be expected (i.e. to provide 24x7 support, minimize down time during production hours, planned / scheduled projects, system upgrades, etc.)

Nice To Haves

IP Networking (wired & wireless technologies
Cisco networking components (i.e. routers, switches, access points, etc.
Microsoft Windows Server 2k8 and above
Active Directory administration
MS Exchange administration
Exposure to other applications in use at Case Farms, including but not limited to, MS SQL server, Citrix Server, SharePoint Server administration, etc.
Working knowledge of Fortinet EDR / MDR
Working knowledge of Fortinet security tools (i.e. desktop client, VPN, endpoint protection, network access control, etc.)
Working knowledge of Fortinet phone system
Working knowledge of DarkTrace Threat Protection software
Exposure to other software applications presently in use including but not limited to, MS SQL server, Citrix Desktop / Server, SharePoint, Cohesity backups, etc. administration
Working knowledge of Mimecast Email Security
Working knowledge of CyberArk Identity, CyberArk Alero Secure Remote Access, and/or CynerArk Privileged Access
Working knowledge of MFA (multi-factor authentication)

Responsibilities

Help Desk support to ALL Company network / computer users
Desktop computing environment(s) configuration, installation, deployment & maintenance
Maintain & support varied desktop MS Windows OS computing platforms
Maintain & support various end-user software(s) including but not limited to: MS Office, Email, endpoint protection, Citrix client, etc.
Assist users with adding software, peripheral hardware, etc. as necessary
Monitor and ensure all users comply with Case Farms IT Security policies
Assist w/ configuration, deployment, triage, & management of both wired & wireless IP network(s) (i.e. Cisco routers, switches, access points, patch panels, racks, etc.)
Troubleshoot, recommend, & correct networking issues as they may arise
Network backups and general server administration
Limited MS Windows Server support
Limited MS Active Directory Administration
[will provide assistance with design, deployment, configuration, and overall support of infrastructure at respective location, including but not limited to the following:]
Exacq Video system(s)
S2 Access Control
Fortinet phone system
Limited MS Email administration
Limited Nutanix (compute / storage) administration
Limited Cohesity backup administration
Assist w/ configuration, triage, & management of mobile devices connecting to Company networks (i.e. smart phones, tablets, etc.) at respective Plant
Assist w/ installation, triage, & support of modem, fax, telephone, etc. wiring at respective Plant
Assist w/ configuration, installation, triage, & support of video technologies (Arecont, Samsung, Bosch, etc. cameras & Exacq video software systems currently deployed) at respective Plant
Assist w/ configuration, installation, triage, & support of other shop floor systems (i.e. Frick, Marel, Meyn, MARS, CFS Wolf, etc.) currently deployed) and respective Plant