At PwC, our people in information technology operations focus on managing and maintaining the technology infrastructure and systems to provide smooth operations and efficient delivery of IT services. This includes monitoring network performance, troubleshooting issues, and implementing security measures. Those in IT support at PwC will focus on providing front-line technical assistance and troubleshooting to facilitate smooth functioning of computer systems software and hardware. Working in this area, you will be responsible for providing support to internal and external clients to address and resolve issues in a timely and efficient manner through a variety of mediums/channels. The guidance will help to resolve technical issues and maintain efficient IT operations at the L2 up to L4 support levels. In our changing world, you are expected to deliver high-quality work that enables your teams and/or clients. You create a positive working environment, and build relationships quickly and easily. You are curious, anticipate and address the needs of others, and look to fully understand each task before assisting in the most appropriate way. You are organised, and work collaboratively and efficiently, staying energised even when faced with challenges or ambiguity. Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to: Apply a learning mindset, take ownership of your development, and share and adopt best practices to continuously upskill yourself and others. Conduct yourself in a professional manner and take responsibility for your work and commitments. Actively listen, check your understanding, interpret and respond appropriately. Tailor your communication style and method based on your audience. Organise and prioritise information and tasks to achieve efficient and effective outcomes. Suggest new ideas or solutions when problems and/or opportunities arise. Adapt to meet the changing needs, processes and assignments of your teams and/or clients. Learn and apply professional and technical standards (e.g. refer to specific PwC tax and audit guidance), uphold the Firm's code of conduct and independence requirements. The Opportunity As part of the Information Technology Operations team you provide essential support to maintain smooth IT operations and assist end users with their technology needs. As an Administrative/Senior Technologist, you deliver exceptional support to enable client and internal-facing teams, anticipate needs, and understand tasks thoroughly. You are responsible for resolving end user issues with PC hardware and desktop requests, managing customer expectations, and handling escalation of issues to other teams when necessary. Additionally, you teach end users how to better use technology, perform printer toner changes, and maintain accurate technical documentation.