US Tech - Senior Technologist - Chicago (Flex - travel required)

PricewaterhouseCoopers•Chicago, IL

3d•Onsite

About The Position

At PwC, our people in information technology operations focus on managing and maintaining the technology infrastructure and systems to provide smooth operations and efficient delivery of IT services. This includes monitoring network performance, troubleshooting issues, and implementing security measures. Those in IT support at PwC will focus on providing front-line technical assistance and troubleshooting to facilitate smooth functioning of computer systems software and hardware. Working in this area, you will be responsible for providing support to internal and external clients to address and resolve issues in a timely and efficient manner through a variety of mediums/channels. The guidance will help to resolve technical issues and maintain efficient IT operations at the L2 up to L4 support levels. In our changing world, you are expected to deliver high-quality work that enables your teams and/or clients. You create a positive working environment, and build relationships quickly and easily. You are curious, anticipate and address the needs of others, and look to fully understand each task before assisting in the most appropriate way. You are organised, and work collaboratively and efficiently, staying energised even when faced with challenges or ambiguity. Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to: Apply a learning mindset, take ownership of your development, and share and adopt best practices to continuously upskill yourself and others. Conduct yourself in a professional manner and take responsibility for your work and commitments. Actively listen, check your understanding, interpret and respond appropriately. Tailor your communication style and method based on your audience. Organise and prioritise information and tasks to achieve efficient and effective outcomes. Suggest new ideas or solutions when problems and/or opportunities arise. Adapt to meet the changing needs, processes and assignments of your teams and/or clients. Learn and apply professional and technical standards (e.g. refer to specific PwC tax and audit guidance), uphold the Firm's code of conduct and independence requirements. The Opportunity As part of the Information Technology Operations team you will provide essential support to enhance user experiences and resolve technology issues. As a Senior Technologist/Administrative professional, you will deliver quality assistance, proactively addressing needs and fostering positive relationships while navigating challenges with resourcefulness and organization. This role offers the chance to engage directly with end users, equip them with the tools and support necessary for success in a dynamic work environment.

Requirements

High School Diploma
At least 1 year of experience

Nice To Haves

Bachelor's Degree preferred
Demonstrating advanced technical troubleshooting skills
Performing printer toner changes
Teaching end users of all skill levels technology and sharing tech hacks
Enabling end users to have successful meetings by testing technology in advance and assisting when issues arise
Analyzing data to detect patterns in tech support issues
Imaging and deploying PCs and technology peripherals to end users in the office and remotely
Identifying and delivering continuous process improvements for positive end user experience through process simplification, automation and issue elimination
Maintaining technical documentation with accuracy
Displaying interest in innovation and continuous learning
Grasping new technologies and sharing knowledge
Performing research on customer support technology and standard practices using available tools and methodologies

Responsibilities

Address technology issues with a proactive approach
Equip users with necessary tools for success
Organize and prioritize tasks effectively
Work with team members to improve processes
Adapt to changing needs in a dynamic environment
This is an in-person role which will require up to 50% travel nationwide and punctual attendance is required
Depending on your assigned PwC Office, expected working hours would be 8:00am-5:00pm, 8:30am-5:30pm or 9:00am-6:00pm (New York City). The individual in this role is expected to wear a PwC branded shirt.