Senior Technician - Service

Bosch Building Technologies LLC•West Allis, WI

About The Position

Collaborate with the Client Services Team to schedule and dispatch to customer sites for break/fix requests, preventative maintenance as well as small move, add, and change (MAC) work. Responsible for documentation & reporting of findings & solutions for each service job performed. Strong communication skills & discipline, internally and externally, are necessary to be successful at providing an excellent customer experience. Collaboration with the Client Services Team is vital and critical to the success of this position.

Requirements

Minimum; 5 - 6 years of work experience as a Service Technician with a security integrator with manufacturer certifications
Industry experiences working with access control, intrusion and CCTV (Genetec, Software House, Avigilon, Milestone)
Must carry a current Lenel OnGaurd Certification
Valid US driver's license with acceptable record
Ability to pass pre-employment screening
On call shift work required

Nice To Haves

Video Surveillance: Avigilon, Hanwha, Exacq, Honeywell, Bosch, Axis
Access Control: LenelS2, AMAG, Honeywell, Open Path, Lenel, RS2, Hirsch
Intrusion: DMP, Honeywell, Bosch
Intercom: Aiphone, Viking
Work experience in the financial market of banks
Engineering or estimating skills
Knowledge of how to program systems

Responsibilities

Review service ticket requirements and plan how to perform it
Coordinate equipment & company vehicle resources as required to effectively manage service tickets
Review, modify and red line job documentation for assigned tickets when applicable
Perform service work in a professional manner and in accordance with company established best practices
Maintain a professional appearance and attitude
Maintain a clean and orderly jobsite
Adhere to all applicable safety rules and regulations
Review materials options and verify count accuracy
Facilitate the delivery of staged materials to the jobsite
Communicate & coordinate with the Client Services Team regarding schedule, open items, & job status
Communicate with the Client Services Team on the needed job components and materials
Commissioning of trade specific systems including, but not limited to:
Device & cable testing
System functionality testing
System settings/configurations
Firmware updates
User acceptance testing
System documentation
Occasional light travel may be required
This position requires on-call shift work
Work at required heights utilizing ladders, scaffolding, lifts, or other.
Work in confined spaces as necessary.