The Senior Technician - Service Security will collaborate with the Client Services Team to schedule and dispatch to customer sites for break/fix requests, preventative maintenance, as well as small move, add, and change (MAC) work. This role is responsible for documentation and reporting of findings and solutions for each service job performed. Strong communication skills and discipline, both internally and externally, are necessary to provide an excellent customer experience. Collaboration with the Client Services Team is vital and critical to the success of this position.