Senior Technician - Service Security

Paladin Technologies • Milwaukee, WI

1d • $37 - $45

About The Position

Collaborate with the Client Services Team to schedule and dispatch to customer sites for break/fix requests, preventative maintenance as well as small move, add, and change (MAC) work. Responsible for documentation & reporting of findings & solutions for each service job performed. Strong communication skills & discipline, internally and externally, are necessary to be successful at providing an excellent customer experience. Collaboration with the Client Services Team is vital and critical to the success of this position.

Requirements

• Minimum; 5 - 6 years of work experience as a Service Technician with a security integrator with manufacturer certifications
• Industry experiences working with access control, intrusion and CCTV (Genetec, Software House, Avigilon, Milestone)
• Must carry a current Lenel OnGaurd Certification
• Valid US driver's license with acceptable record
• Ability to pass pre-employment screening
• On call shift work required
• Ability to troubleshoot electronic systems and find solutions
• Ability to use sound judgment and perform under pressure
• Ability to operate as part of a team
• Great written and verbal communication
• Good troubleshooting skills, exceptional customer service
• Positive attitude

Nice To Haves

• Video Surveillance: Avigilon, Hanwha, Exacq, Honeywell, Bosch, Axis
• Access Control: LenelS2, AMAG, Honeywell, Open Path, Lenel, RS2, Hirsch
• Intrusion: DMP, Honeywell, Bosch
• Intercom: Aiphone, Viking
• Work experience in the financial market of banks
• Engineering or estimating skills
• Knowledge of how to program systems

Responsibilities

• Review service ticket requirements and plan how to perform it
• Coordinate equipment & company vehicle resources as required to effectively manage service tickets
• Review, modify and red line job documentation for assigned tickets when applicable
• Perform service work in a professional manner and in accordance with company established best practices
• Maintain a professional appearance and attitude
• Maintain a clean and orderly jobsite
• Adhere to all applicable safety rules and regulations
• Review materials options and verify count accuracy
• Facilitate the delivery of staged materials to the jobsite
• Communicate & coordinate with the Client Services Team regarding schedule, open items, & job status
• Communicate with the Client Services Team on the needed job components and materials
• Commissioning of trade specific systems including, but not limited to:
• Device & cable testing
• System functionality testing
• System settings/configurations
• Firmware updates
• User acceptance testing
• System documentation
• Occasional light travel may be required
• This position requires on-call shift work
• Work at required heights utilizing ladders, scaffolding, lifts, or other.
• Work in confined spaces as necessary.

Benefits

• Paladin Technologies offers a strong compensation package including medical, dental, and vision insurance, company paid life insurance, 401k matching, PTO and paid sick leave, training and certification opportunities, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees