About The Position

As the Senior Technician - Field Inventory, you will provide on-site services for customers and sales through installation and training. You will provide advanced stock/inventory analysis and obtain new product orders. You will also be responsible for promoting sales of new products, spare parts, and consumables. You may coordinate a team of Field Inventory Technicians.

Requirements

  • High School Degree or Equivalent required.
  • Valid driver's license required.
  • Associate degree (U.S.)/College Diploma (Canada) preferred.
  • 3 years of electrical, construction, or mechanical products required, 5 years preferred.
  • 3 years of resolving technical, equipment, and service-related issues, 5 years preferred.
  • 3 years required, 5 years of preferred field service experience.
  • Ability to quickly process information, find solutions to problems and make decisions.
  • Strong verbal, written, analytical, persuasion and interpersonal skills.
  • Ability to travel 75% - 100%.

Responsibilities

  • Independently provide efficient and effective field services to customers in a timely manner including stock inventory, training, preventative maintenance, and sales support.
  • Manage procurement requests, process orders and direct order requests.
  • Manage Kanban/Vendor-Managed Inventory (VMI) process at multiple production plants which includes on-site inventory counts and reconciliation at customer sites.
  • Manage vendor relations at local/customer level.
  • Work directly with Engineering team at plant site on product evaluations, specifications, substitutes, and conversions which include new product introductions to Engineering team.
  • Pick up/deliver products for customers at various warehouse locations.
  • Partner with Supervisors on production floor to support manufacturing inventory and to ensure that all product is readily available to avoid line down situations.
  • Manage vending sales including vending machine inventory and vending machine maintenance.
  • Process monthly consolidated billing as per customer requirements.
  • Deliver custom presentations on WESCO LEAN customer value, including Point of Use (vending applications), job trailers and WESCO/EESCODIRECT, ESTOCK.
  • Advise other Field Service Technicians on these processes.
  • Make recommendations on proper techniques to review, control, and release customer orders, report daily customer status, and maintain barcoding and scanning practices for proper product identification and alignment with WESNET.
  • Work with Field Service Technicians to develop solutions and serve as an advisor on complex situations.
  • May serve as team lead to Field Service Technicians.

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What This Job Offers

Job Type

Full-time

Career Level

Mid Level

Industry

Merchant Wholesalers, Durable Goods

Education Level

High school or GED

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