Senior Technician - Field Inventory

WESCO • Denver, CO

120d

About The Position

As the Senior Technician - Field Inventory, you will provide on-site services for customers and sales through installation and training. You will provide advanced stock/inventory analysis and obtain new product orders. You will also be responsible for promoting sales of new products, spare parts, and consumables. You may coordinate a team of Field Inventory Technicians.

Requirements

• High School Degree or Equivalent required.
• Valid driver's license required.
• Associate degree (U.S.)/College Diploma (Canada) preferred.
• 3 years of electrical, construction, or mechanical products required, 5 years preferred.
• 3 years of resolving technical, equipment, and service-related issues, 5 years preferred.
• 3 years required, 5 years of preferred field service experience.
• Ability to quickly process information, find solutions to problems and make decisions.
• Strong verbal, written, analytical, persuasion and interpersonal skills.
• Ability to travel 75% - 100%.

Responsibilities

• Independently provide efficient and effective field services to customers in a timely manner including stock inventory, training, preventative maintenance, and sales support.
• Manage procurement requests, process orders and direct order requests.
• Manage Kanban/Vendor-Managed Inventory (VMI) process at multiple production plants which includes on-site inventory counts and reconciliation at customer sites.
• Manage vendor relations at local/customer level.
• Work directly with Engineering team at plant site on product evaluations, specifications, substitutes, and conversions which include new product introductions to Engineering team.
• Pick up/deliver products for customers at various warehouse locations.
• Partner with Supervisors on production floor to support manufacturing inventory and to ensure that all product is readily available to avoid line down situations.
• Manage vending sales including vending machine inventory and vending machine maintenance.
• Process monthly consolidated billing as per customer requirements.
• Deliver custom presentations on WESCO LEAN customer value, including Point of Use (vending applications), job trailers and WESCO/EESCODIRECT, ESTOCK.
• Advise other Field Service Technicians on these processes.
• Make recommendations on proper techniques to review, control, and release customer orders, report daily customer status, and maintain barcoding and scanning practices for proper product identification and alignment with WESNET.
• Work with Field Service Technicians to develop solutions and serve as an advisor on complex situations.
• May serve as team lead to Field Service Technicians.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Merchant Wholesalers, Durable Goods
• Education Level: High school or GED