Senior Technical Writer

SITA • Letterkenny, PA

69d • Remote

About The Position

As a Senior Information Designer / Technical Writer, you will be responsible for creating, maintaining, and optimizing user-centric documentation that drives operational excellence and enhances end-user performance. This role focuses on developing both external and internal content-such as user guides, configuration manuals, online help, and system/process documentation-that empowers users to complete tasks effectively with minimal support. Collaborating closely with product owners, subject matter experts (SMEs), and cross-functional teams, you will contribute to new product implementations and major system enhancements by designing clear, task-oriented content aligned with user needs, business goals, and organizational documentation standards.

Requirements

• Some years of experience in technical writing or in developing training curriculums.
• Bachelor's degree required in Technical Writing, English, Journalism, or a related discipline.
• Experience in Instructional Design, UX Design, or Content Design.

Responsibilities

• Conduct requirement gathering sessions with SMEs, developers, and process owners to align content scope with system changes and business objectives.
• Design and develop intuitive, task-based documentation that enables users to complete their workflows efficiently and accurately.
• Translate complex technical concepts and system workflows into clear, concise, and accessible content using a user-centric design approach.
• Maintain, revise, and update content to reflect new product releases and enhancements, ensuring all documentation remains accurate, current, and relevant.
• Contribute to the evolution of documentation standards, templates, and content governance practices, supporting content consistency and reusability.
• Manage multiple projects or large-scale documentation efforts by applying project management fundamentals, providing input on task activities, dependencies, and timelines to project managers and product teams.
• Participate in peer reviews and cross-functional collaboration to maintain high-quality standards, and provide constructive feedback to continuously improve deliverables.

Benefits

• Flex Week: Work from home up to 2 days/week (depending on your team's needs).
• Flex Day: Make your workday suit your life and plans.
• Flex-Location: Take up to 30 days a year to work from any location in the world.
• Employee Wellbeing: Employee Assistance Program (EAP) for you and your dependents 24/7, 365 days/year.
• Professional Development: Access to training platforms, including LinkedIn Learning.
• Competitive Benefits: Competitive benefits that align with local market and employment status.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees