Senior Technical Writer - Austin, TX

Trend Micro•Austin, TX

2d•Hybrid

About The Position

Trend Micro, a global cybersecurity leader, helps make the world safe for exchanging digital information across enterprises, governments, and consumers. Fueled by decades of security expertise, global threat research, and continuous innovation, Trend harnesses AI to protect organizations and individuals across clouds, networks, devices, and endpoints. The Trend Vision One™ enterprise cybersecurity platform accelerates proactive security outcomes by predicting and preventing threats across the entire digital estate and environments like AWS, Google, Microsoft, and NVIDIA. Proactive security starts here. TrendMicro.com Location: This is a hybrid role based out of our Austin, TX office and requires in-office presence three days a week. Position Summary: We are seeking a Senior Technical Writer who can create exceptional documentation for our cybersecurity products, serving enterprise customers worldwide. You will be part of a global User Experience team, working with cross-functional teams including Product Managers, Developers, UX Designers, and Engineering to deliver clear, accurate, and user-centered documentation. A passion for leveraging modern tools and AI-assisted workflows, combined with strong technical aptitude and excellent writing skills, will be essential to your success in this role. You will play a key part in our evolving documentation strategy, helping us scale content creation while maintaining quality and consistency.

Requirements

Exceptional writing ability - Clear, concise, and precise technical writing skills with ability to make complex topics accessible
Excellent verbal and written communication skills in English
Strong ability to structure information logically and create effective user flows
Experience writing for technical audiences (developers, IT administrators, security professionals)
High tech savviness - Comfortable with computers and technology at a fundamental level; natural troubleshooter who understands systems thinking
Ability to quickly learn complex technical products and features
Experience working with technical teams and understanding technical concepts
Comfortable working in command-line environments and with developer tools
Genuine enthusiasm for AI-assisted workflows - Experience using AI tools (ChatGPT, Claude, Copilot, etc.) for writing and research
Open-minded approach to emerging technologies and willingness to experiment
Sees AI as a force multiplier for expertise, not a replacement for human judgment
Adaptable to rapidly evolving tools and processes
3+ years of technical writing experience, preferably in software or SaaS environments
Experience with agile development processes
Proven ability to manage multiple projects and prioritize effectively
Track record of delivering high-quality documentation on schedule
Experience with docs-as-code workflows (Git, GitHub, Markdown, static site generators)
Familiarity with markup languages (Markdown, DITA, HTML, or similar)
Any coding or scripting experience (Python, JavaScript, bash, etc.)
Experience with API documentation and developer-focused content
Working knowledge of cybersecurity concepts (or demonstrated ability to learn quickly)
Experience in enterprise software, cloud platforms, or security products
Understanding of IT infrastructure and system administration concepts
Experience with modern documentation platforms (Docusaurus, Hugo, MkDocs, etc.)
Familiarity with design tools (Figma) for collaborating with UX teams
Experience with Jira, Confluence, or similar project management tools
Curiosity and continuous learning - Eager to explore new tools, technologies, and approaches
Systems thinker - Understands how pieces fit together and thinks beyond individual tasks
Collaborative mindset - Works well in cross-functional teams and builds strong relationships
Ownership mentality - Takes initiative and drives projects to completion
Adaptability - Comfortable with change and ambiguity in a fast-paced environment
Bachelor's degree in English, Technical Communication, Computer Science, or related field (or equivalent practical experience)

Nice To Haves

Relevant certifications or training in technical writing, content strategy, or related areas (preferred but not required)

Responsibilities

Create and maintain high-quality technical documentation including user guides, API documentation, integration guides, and best practice content
Collaborate with Product Management and Engineering to understand features and translate complex technical concepts into clear, accessible documentation
Develop content that serves diverse enterprise audiences in the field of cybersecurity, ranging from IT administrators and CISOs to SOC team analysts and threat hunters
Contribute to documentation strategy and information architecture decisions
Leverage AI-assisted writing tools to increase productivity and content quality
Experiment with and adopt emerging AI technologies for documentation workflows
Help establish best practices for AI-augmented content creation within the team
Balance AI assistance with human expertise to maintain quality and accuracy
Partner with Product, Engineering, UX, and Support teams to gather information and validate technical accuracy
Build consensus across teams to solve documentation challenges
Communicate effectively with stakeholders at all levels
Work within modern docs-as-code workflows using version control (Git/GitHub)
Contribute to documentation standards, style guides, and team processes
Embrace new tools and technologies with an open, experimental mindset
Ensure documentation meets quality standards and follows established style guidelines
Review and edit content created by other team members or contributors
Identify opportunities to improve documentation structure, findability, and user experience
Maintain documentation accuracy through regular reviews and updates