Senior Technical Writer

Visa • Foster City, CA

5h • Hybrid

About The Position

Come be a key part of a high-performing and motivated team in the vanguard of documenting Visa products and services, including Visa digital, mobile payments, e-commerce, money transfer, and much more for Financial Institutions, partners, vendors, and Visa staff around the world.
As part of the Payment Products Development Communications team, you’ll work closely with other team members to develop technical articles for the Global Technical Letter and Implementation Guide (GTLIG) and Global Service Activation Guide (GSAG). These articles document enhancements to various Visa products and services as well as changes to existing core systems being made in the VisaNet Business Enhancements Release.
Our writers collaborate with systems architects, software engineers, project managers, business partners, and client support staff to ensure multi-system technical requirements and/or implementation and testing requirements are fully developed and documented for Clients and Visa staff. We proactively support consistent on-time delivery of Client documentation for every Visa Business Enhancements Release, ensuring that this SSAE21 audit item is successfully met.
On our team, you’ll analyze business requirements, multi-system conceptual approaches, and technical designs to define and document the technical changes and configuration and testing requirements for both Clients and Visa staff. You’ll also determine from project documents as well as consultations and article reviews with the project team the information applicable to each audience and how it will be presented and positioned in the article.
Other projects our team works on include - standalone Technical Letters, Technical Specification Guides, Client Implementation Guides, Service Activation Guides, and Service Advisories for off-release systems implementations, as well as updates to internal guides for customer service staff.
Building and managing strong relationships with business partners and technology teams, as well as regularly interacting with both technical and non-technical staff, are key to smoothly and successfully delivering our projects on time.
As key contributors and subject matter experts in their own right, our writers also support the VisaNet Business Release process by serving as technical contacts and/or providing support in the Command Center. They also serve as third-level support for Client inquiries.
Position is based in Foster City, CA.
This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Requirements

• 5+ years of relevant work experience with a Bachelor’s Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD, OR 8+ years of relevant work experience.
• Technical writing or related experience. Extensive experience with writing technical documentation based on technical project artifacts and interactions with Subject Matter Experts, including system architects and senior software engineers required.
• Strong knowledge of the structure and content of the English language including the rules of composition and grammar.
• Strong customer service, analytical, research, interpersonal and problem solving skills required.
• Strong interpersonal, facilitation, and leadership skills along with effective communication (both written and verbal) skills.
• Demonstrated ability to absorb, analyze, and understand new information, technologies and practices quickly.
• Proven business processes analysis skills - gathering business requirements, analyzing systems impacts, accurately capturing system requirements and specifications.
• Strong knowledge of MS-Office products for Windows including Word, Excel, Visio, and SharePoint.

Nice To Haves

• Experience working with AI agents, including developing and/or extensively using an AI solution for specific tasks
• Experience with XML or similar documentation tools and profiling, XML or similar editor (Arbortext Editor, Oxygen, or similar) and document repository (Documentum, SDL Tridion, or similar), DITA experience is a plus.
• Experience with advanced authoring software such as Acrobat.
• Knowledgeable with Visa systems or applications is a plus.
• Experience with API documentation is a plus.

Responsibilities

• Develop technical articles for the Global Technical Letter and Implementation Guide (GTLIG) and Global Service Activation Guide (GSAG).
• Collaborate with systems architects, software engineers, project managers, business partners, and client support staff to ensure multi-system technical requirements and/or implementation and testing requirements are fully developed and documented for Clients and Visa staff.
• Proactively support consistent on-time delivery of Client documentation for every Visa Business Enhancements Release, ensuring that this SSAE21 audit item is successfully met.
• Analyze business requirements, multi-system conceptual approaches, and technical designs to define and document the technical changes and configuration and testing requirements for both Clients and Visa staff.
• Determine from project documents as well as consultations and article reviews with the project team the information applicable to each audience and how it will be presented and positioned in the article.
• Support the VisaNet Business Release process by serving as technical contacts and/or providing support in the Command Center.
• Serve as third-level support for Client inquiries.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level