Senior Technical Writer

Ciklum

1d

About The Position

As a Senior Technical Writer, you'll become a part of a cross-functional development team engineering experience of tomorrow. You'll support the Cloud and Production Engineering teams in documenting highly technical, internal-facing systems. The primary goal is to standardize our information architecture and create high-quality technical content for a developer audience. You will be responsible for transforming complex engineering contexts into clear, concise, and findable documentation that covers infrastructure, onboarding, and troubleshooting.

This project requires a writer who can work independently to navigate limited SME availability and collaborate directly with senior engineering leadership, including Directors and Lead Software Engineers.

The company provides cloud-based solutions that enable organizations to prepare, sign, manage, and store agreements digitally. Its platform helps streamline contract workflows, improve efficiency, and ensure secure, legally compliant transactions. The solutions are widely used across industries to replace manual, paper-based processes.

Requirements

• Experience & Domain Knowledge: Proven experience working as a Technical Writer within the software engineering domain. While direct tool administration is not required, candidates must be comfortable documenting internal-facing systems and have a strong familiarity with Cloud computing and Infrastructure as a Service (IaaS)
• Core Writing Skills: Exceptional ability to grasp an abundance of technical context in a short timeframe
• Expertise in procedural writing (installation and troubleshooting)
• Strong adherence to Information Architecture and Topic-Based Authoring
• Tool Proficiency: Platforms: Proficiency in Confluence and GitHub as primary documentation environments
• Project Tracking: Familiarity with Jira for tracking deliverables
• Diagramming: Experience with Lucidchart, Visio, or draw.io
• Proactivity: Must be patient and persistent in gathering details from busy developers who may not prioritize documentation
• Independent Research: Ability to work independently to drive project deliverables forward
• Communication: Strong interviewing skills and the ability to communicate effectively with senior engineering stakeholders

Responsibilities

• Documentation Development: Create clear, concise, and easy-to-understand user assistance and how-to guides for internal systems
• Information Architecture: Organize content logically using Topic-Based Authoring principles to improve findability and ensure a logical flow for developer-focused material
• Technical Standard Adherence: Ensure all documentation follows specific internal templates and high-level technical writing standards (such as the Microsoft Writing Style Guide)
• Stakeholder Management: Proactively schedule and manage interviews with Subject Matter Experts (SMEs), overcoming challenges related to limited SME availability
• Quality Assurance: Ensure user assistance correctness by leading the draft-to-publish process through rigorous stakeholder reviews
• Visual Documentation: Maintain a professional balance between graphics and text, utilizing tools to create technical diagrams that complement written content
• Cross-Team Collaboration: Act as a team player by joining sync calls and overseeing project progress across various engineering stakeholders

Benefits

• Strong community: Work alongside top professionals in a friendly, open-door environment
• Growth focus: Take on large-scale projects with a global impact and expand your expertise
• Tailored learning: Boost your skills with internal events (meetups, conferences, workshops), Udemy access, language courses, and company-paid certifications
• Endless opportunities: Explore diverse domains through internal mobility, finding the best fit to gain hands-on experience with cutting-edge technologies
• Care: Healthcare, Basic Life Insurance, Short and Long-term disability insurance according to the Company’s Benefit Plans

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed