Senior Technical Writer/Technical Writer

Portland General Electric • Portland, OR

81d • $74,325 - $148,625

About The Position

At PGE, our work involves dreaming about, planning for, and realizing a smarter, cleaner, more enduring Oregon neighborhood. Its core to our DNA and we haven’t stopped since we started in 1888. We energize lives, strengthen communities and drive advancements in energy that promote social, economic and environmental progress. We’re always on the lookout for people passionate about leading and being a part of teams that are advancing innovative clean energy solutions that are also affordable and accessible to all. The Senior Technical Writer/Technical Writer will work with subject matter experts, and multiple compliance program owners throughout the company to develop and maintain policies and procedures that incorporate compliance requirements. They will collaborate with these stakeholders to research processes, create, revise, and publish specifications, standards, work practices and procedural documentation. This person will report to our Technical Writing Services team, which consists of five individuals supporting the company. Our ideal candidate would have effective communication, collaboration, and consulting skills. The candidate will need experience and/or knowledge creating and maintaining document templates using advanced Word template features and governance-approved styles. Generation, Utility Standards, and Utility Operations experience and/or knowledge and SharePoint administration would be a plus. This position is posted at two different levels, Senior Technical Writer/Technical Writer, and will be awarded based on qualifications and experience.

Requirements

• Bachelor’s degree in technical writing, journalism or other related field or equivalent experience.
• 2 or more years in technical writing, corporate communications with a technical element or related field. (Technical Writer)
• Five or more years in technical writing, corporate communications with a technical element or related field. (Senior Technical Writer)

Nice To Haves

• Experience and/or education in a technical field.
• Experience writing procedures or policies for compliance programs.
• Advanced experience in creating and maintaining Word templates that include both a style set and content structure.
• SharePoint administrator with some advanced knowledge of content types, Term Store entry, and Power Automate integration.

Responsibilities

• Analyzes user needs and designs process documentation to meet business objectives.
• Proactively analyzes policies and other requirements and develops initiatives to ensure process documentation complies.
• Leads initiatives with multiple stakeholders to decide the best method of documentation.
• Works with stakeholders to help them articulate what they do and how to document that clearly and effectively.
• Creates, revises, and publishes specifications, standards, work practices and procedural documentation with established deadlines.
• Ensures documents meet both client needs and corporate style guide requirements.
• Maintains content on various platforms.
• Serves as a subject matter expert on technical writing for department.
• Provides technical writing expertise to clients, including best practices for clear, concise and accurate communication, developing written process documents, and help with writing tools.
• Reviews proposed comments on new and revised standards documents for accuracy and consistency with style guidelines.
• Negotiates with stakeholders to resolve challenging or complex conflicts in content.
• Develops, documents, and maintains our style guidelines.
• Designs, prepares, and presents training on changes to format, content and access.
• Supports development of training manuals.
• Leads or supports development of training materials.
• May proactively identify needs and design and present technical writing or related knowledge in response to interest and business need.
• Provides consultation on designs or improvements for document control methods.
• Archives and tracks documents.
• Compiles documents and develops indices and tags to facilitate searchability.
• Researches and analyzes document retention requirements and ensures documents are retained in accordance with those guidelines.
• Depending on position, may oversee or manage document control system, such as SharePoint.
• Administers contracts for outside technical writers.
• Monitors vendor performance against established service levels.
• Provides guidance to vendors or contractors on style guidelines.
• Serves as subject matter expert on projects.
• May lead cross-functional process on document-related projects.

Benefits

• Compensation range for Technical Writer: $74,325 - $99,100 - $123,875
• Compensation range for Senior Technical Writer: $89,175 - $118,900 - $148,625
• Performance-based incentive bonus
• Total rewards package designed to reward contributions and support well-being and professional development.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees