Senior Technical Writer, Internal Tools and Systems

Juniper Square

122d • $90,000 - $130,000

About The Position

As the Senior Technical Writer, Internal Tools and Systems at Juniper Square, you will own the end-to-end documentation experience for our internal platforms and play a pivotal role in shaping how employees and customers understand new functionality. This role goes beyond writing user guides: you’ll set the vision and standards for documentation, taxonomy, and release notes, while fueling our next-generation AI initiatives. You’ll document complex internal systems such as Canopy, CCTools, and our fund administration software, ensuring teams across Juniper Square can work more effectively. You’ll also create customer-facing release notes and documentation when fund administration features surface in our GPX platform, bridging internal knowledge with external communication. Every piece of content you create—whether internal onboarding materials, system documentation, or release notes—should deliver clarity, accuracy, and real-world usability.

Requirements

• Proven technical writing experience in fintech or SaaS, with a portfolio that includes internal tooling, Help Center content, and release notes.
• Strong belief in AI as a way to enhance productivity and quality, with a clear understanding of how humans and AI can work together.
• Ability to produce high-quality deliverables from day one with only light guidance.
• Strong understanding of Agile practices and the ability to embed documentation into the development lifecycle.
• Experience with documentation systems like Zendesk, Markdown, and version control.
• Excellent written and verbal communication skills; able to explain complex systems to both technical and non-technical audiences.
• Comfortable editing HTML and light CSS in Zendesk Guide, including article markup, tables, anchors, and theme snippets.
• A proactive, curious approach to solving problems and improving processes.
• Analytical skills to measure documentation effectiveness and drive improvements.

Responsibilities

• Own the documentation set for internal tools and systems, leading the creation, maintenance, and continuous improvement of resources for Canopy, CCTools, fund administration software, and other critical platforms.
• Fuel JunieAI by creating the structured, foundational content that powers our AI-driven documentation and support strategies.
• Deliver release notes and documentation for fund administration features that impact the GPX platform, ensuring customers understand not just what changed, but why it matters.
• Establish taxonomy, style, and standards for internal documentation, ensuring clarity, consistency, and scalability.
• Partner with instructional design counterparts to provide documentation that strengthens internal onboarding and learning programs.
• Use JunieAI and other AI tools to improve research, accelerate content creation, and iterate more efficiently while keeping the human touch front and center.
• Act as a strategic partner to product management, engineering, and operations to ensure documentation reflects accurate functionality and aligns with company priorities.
• Track and measure documentation impact, applying insights to improve usability, efficiency, and adoption.
• Promote best practices in technical writing and responsible AI use across the company.
• Participate in Agile processes, ensuring documentation is part of the definition of done for every release.

Benefits

• Health, dental, and vision care for you and your family
• Life insurance
• Mental wellness coverage
• Fertility and growing family support
• Flex Time Off in addition to company-paid holidays
• Paid family leave, medical leave, and bereavement leave policies
• Retirement savings plans
• Allowance to customize your home work setup
• Annual professional development stipend

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees