Senior Technical Systems Analyst - Must have knowledge of Linux, Unix, and Windows (Open)

FIS

112d

About The Position

The world of finance moves fast. At FIS, we’re faster. Our teams are empowered to learn, grow, and make an impact–in their careers and communities. We deliver innovation that advances the way the world pays, banks and invests. If you want to grow personally and professionally, we’d like to know: Are you FIS? Provide support for client-facing systems and applications including mainframes, switches, networks, processor links, servers- windows, and internet. The candidate must have a general understanding of processes, tools and practices in one or more technical processing environments. Generally, performs single-function tasks that tend to be of small to moderate size and scope. Works under close to moderate supervision with limited latitude for independent judgment. Typically requires up to 5 years production/operations support experience.

Requirements

• High school diploma or GED.
• Associate’s or Bachelor’s degree or the equivalent combination of education, training, or work experience may be required at higher career levels.
• Prior banking experience preferred.
• Strong analytical, organizational and time management skills.
• The ability to work independently.
• Excellent communicator and strong problem-solver.
• Knowledge of FIS products a plus.

Nice To Haves

• Energy Trading, Risk Management (ETRM) experience would be highly beneficial.
• Financial Systems knowledge preferred.
• Technical Phone Support would be a plus.

Responsibilities

• Provides desk-side assistance in resolving technology support issues.
• Performs installations, repairs, upgrades, backups and other maintenance tasks.
• Provides effective customer service in a 24X7X365 production environment (rotating on-call and holiday support may be required).
• Utilizes soft skills and troubleshooting skills to resolve client issues and questions.
• Asks probing questions to gather relevant information on routine and complex calls.
• Uses effective listening skills to develop understanding of client questions or issues.
• Installs, configures and troubleshoots desktop systems, workstations, servers and network issues in a heterogeneous environment.
• Documents, tracks and monitors client incidents in ticketing system to ensure a timely resolution.
• Prioritizes and escalates support incidents and requests based on business impact and documented guidelines.
• Maintains passwords, data integrity and file system security for the desktop environment.
• Communicates highly technical information to both technical and nontechnical personnel.
• Recommends solutions including new acquisitions and upgrades.
• May participate in development of information technology and infrastructure projects.
• May have expertise in commonly used business applications.
• May handle phone and email assistance as well.
• Other related duties assigned as needed.

Benefits

• Opportunities to innovate in fintech.
• Tools for personal and professional growth.
• Inclusive and diverse work environment.
• Resources to invest in your community.
• Competitive salary and benefits.

What This Job Offers

• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees