Senior Technical Support (Field support)

About the position

As a Senior Customer Engineer, you will provide a range of hardware, software, and network technical support, that include troubleshooting, staging and configuration, and resolving tickets for internal and external customers. This role requires 75% travel.

Responsibilities

• Partners with business leaders to deliver services that support company objectives and that are consistent with Winning Together values.
• Performing a range of technical work activities either remotely or at customer site to meet business and customer requirements.
• Coordinate small teams delivering basic work packages in line with company process to meet business and customer requirements.
• Document and reports on work completed to ensure compliance with Company and Customer Procedures.
• Escalate issues in line with company processes to ensure customer demands are met and evaluate escalations and action appropriately to ensure customer demands are met.
• Provide customer service to internal and external customers to ensure consistent experience.
• Embrace and support Computacenter's mission and core values.

Requirements

• Proven experience in a data center environment, including rack & stack, cable management, switches, and access points.
• Experience troubleshooting Cisco, Dell, and POS systems a plus.
• Experience troubleshooting desktops and laptops.
• Experience with ticketing systems such as ServiceNow.
• Legally eligible to work in the United States.
• Able to follow instructions and procedures.
• Uses information systems, technology functions and applications in line with IT industry standards as appropriate to the role.
• Demonstrates an organized approach to work.
• Demonstrates customer service abilities.
• Routine administrative skills.
• Good interpersonal skills, basic literacy and numeracy skills.
• Demonstrates awareness of health and safety at work.
• Able to meet the physical requirements of the usual and customary methods of performing the job functions, including: a variety of standing, sitting, and walking throughout the day; lifting of up to 50 pounds.

Benefits

• Competitive compensation plans.
• Long-term career opportunities.
• Attractive mix of benefit plans to contribute to good health, future financial security, and peace of mind.