Senior Technical Support Engineer

Veeam Software

105d • $116,900 - $167,000

About The Position

Veeam, the #1 global market leader in data resilience, believes businesses should control all their data whenever and wherever they need it. Veeam provides data resilience through data backup, data recovery, data portability, data security, and data intelligence. Based in Seattle, Veeam protects over 550,000 customers worldwide who trust Veeam to keep their businesses running. Join us as we move forward together, growing, learning, and making a real impact for some of the world’s biggest brands. The future of data resilience is here - go fearlessly forward with us. We invest heavily in making our products simple to use; we do the same for our team to help them be successful. Our goal is to provide a world class product and support experience to our customers. We are looking for focused individuals who are passionate about working with our customers to not only resolve their issues but committed to their overall success. You will be an integration architect to guide our customers on their path to success with K10. We want you to provide a customer with experience that leaves them with a smile, even when things do not go right.

Requirements

• 6+ years of related technical and customer facing experience
• Excellent communication skills in both oral and written form
• Expert level understanding and experience with networking, cloud, virtualization, backup and recovery concepts
• Expert in Linux administration
• Hands-on experience with Docker and Kubernetes management
• Deep knowledge of bash or similar linux scripting languages
• Experience with software development life cycles and upgrade patterns
• BS or MS degree in Computer Science, Engineering related program or equivalent experience in related field
• Kubernetes certifications (CKA or CKAD)

Nice To Haves

• Experience with managed solutions such as: OpenShift, PKS, Rancher, Google GKE, AWS EKS, etc. and VMware administration
• Worked in public cloud infrastructure including AWS, Azure, and Google Cloud
• Previous startup experience

Responsibilities

• Passion for perfection and helping our customers to be successful
• Effectively work across organizations including engineering, sales, and product management teams during Proof of Concept (POC), product demo for existing or prospective customers
• Contribute to technical documentation such Knowledge Base, Best Practices, Blogs, White Papers, etc., based product features, customer issue root cause analysis and internal findings
• Enhance customer experience by identifying, recreating, and tracking customers issues for faster and accurate resolution
• Enhance product adoption by identifying, logging, and tracking product features and enhancements reported by customers
• Mentor and guide other junior team members
• Participate in weekend and holiday coverage rotation
• Ability to manage time efficiently, balancing tasks and priorities

Benefits

• Medical, dental, and vision coverage starting on day one (multiple plan options)
• Flexible Spending Accounts (FSA) and Health Savings Account (HSA) options
• Employer HSA contributions (for HDHP participants)
• Life and AD&D insurance (employee, spouse/partner, and child options)
• Company-paid short-term and long-term disability insurance
• Supplemental individual disability insurance (IDI)
• 401(k) plan with dollar-for-dollar match up to $6,000 annually
• Paid Holidays
• Unlimited PTO
• 3 global VeeaMe Days per year: company-wide closures for employees to take a break, disconnect, and focus on self-care
• Paid parental leave: 8 weeks for all new parents, 16 weeks for the birthing parent (combination of paid leave and disability)
• Family planning support: fertility, adoption, surrogacy, and parental resources
• Veeam Care Days: 24 hours paid time for volunteering
• Employee Assistance Program
• Mental health support
• Additional voluntary benefits: accident, critical illness, hospital indemnity, legal, identity theft protection, commuter benefits, pet care
• Professional training and education, on-demand learning libraries (LinkedIn Learning, O’Reilly), mentoring, workshops, and Global Day of Learning

What This Job Offers

• Job Type: Full-time
• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees