We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us! Your opportunity As a Senior New Relic Support Engineer, we like you to have deep technical expertise and feel a sense of pride and satisfaction helping customers through their never-seen-before technical issues! You will specialize in complex, escalated cases requiring deep expertise in cloud, networking, and automation. We are serious about keeping our skills sharp so we can provide first-class assistance in a constantly evolving technical landscape. We emphasize training, knowledge, and customer appreciation - your learning opportunities will never end. You will collaborate with other Support Engineers to creatively and passionately assist with customer issues, while honing your technical skills.