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The Senior Technical Support Engineer is responsible for troubleshooting, developing technical solutions, and performing software code changes to correct software defects related to application errors and ensure issues are resolved in a timely fashion. This includes organizing and tracking technical issues from submission to resolution. The Senior Technical Support Engineer regularly works on development initiatives in collaboration with Tier 1 Client Support, Production Operations, and Product Owners within the various Software Development Teams. This position acts as a point of contact between our internal technical teams and the outward facing Client Support teams to provide solutions that ensure the best possible customer experience, while driving client adoption and retention through the services those teams provide. This role is involved in coding, development, maintenance, and testing of the product. The Senior Technical Support Engineer delivers projects which have a positive impact on our systems, product, team, and customers while also mentoring less experienced engineers.
