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About The Position
The position involves providing technical support to worldwide customers and partners using various communication methods. The role requires troubleshooting issues within the Tufin suite and operating systems to full resolution. The individual will maintain their own ticket queue and be responsible for all communication with customers, acting as a liaison between the customer and internal resources. Additionally, the role includes supporting the deployment, implementation, and integration of Tufin products within customers’ infrastructure, helping to create and improve documentation of best practices for maintaining Tufin solutions, and participating in mentoring other support engineers on the team. A deep understanding of the customers’ technical environment is essential.
