Senior Technical Support Engineer, Performance

ServiceNow-posted about 1 year ago
Full-time • Senior
Orlando, FL
5,001-10,000 employees
Professional, Scientific, and Technical Services
Resume
Match Score
Upload and Match ResumeTrack Jobs with Teal

The Senior Technical Support Engineer, Performance is responsible for managing and resolving complex technical issues related to performance and instance availability within the ServiceNow Technical Support team. This role serves as the last point of escalation and involves mentoring junior team members. The position requires strong interpersonal and technical skills, as it is customer-facing and may require working outside of normal business hours.

  • Manage and resolve challenging technical issues related to performance and instance availability.
  • Serve as the last point of escalation within the technical support department.
  • Mentor junior team members in various technologies.
  • Communicate effectively with high-value customer administrators and developers.
  • Diagnose performance degradation and implement solutions.
  • Demonstrated ability to troubleshoot difficult technical issues.
  • Strong experience with relational databases (e.g. MySQL, Oracle).
  • Java experience.
  • Experience in one or more scripting languages: JavaScript, Python, Perl, Unix Shell, Windows Shell.
  • Advanced Unix/Linux experience.
  • Working knowledge of web application stack components.
  • Experience diagnosing performance degradation (e.g. explain plans, database tuning).
  • Ability to work well in a team environment and independently.
  • Strong commitment to quality and customer service.
  • Excellent written and verbal communication skills.
  • Excellent time management skills.
  • Ability to work evenings and weekends as needed.
  • Understanding of basic networking and system administration.
  • Experience writing or debugging Object Oriented code (Java preferred).
  • Experience with dynamic HTML components: AJAX, JavaScript, AngularJS, CSS, XML, HTML, XHTML.
  • Advanced object-oriented programming skills (Java strongly preferred).
  • Deep understanding of JavaScript.
  • Experience with Web Services (SOAP, REST).
  • Familiarity with Data Extraction Technologies (e.g. JDBC, ODBC).
  • Knowledge of TCP/IP and Networking.
  • Experience with Splunk.
  • Understanding of Simple Network Management Protocol (SNMP).
  • Experience with remote administration via SSH, SNMP, WMI, Powershell.
  • Flexible work personas (flexible, remote, or required in office).
  • Equal opportunity employer policies.
  • Accommodations for candidates with disabilities.
Track Jobs with Teal

Job Search Resources

•
AI Resume Builder
•
Technical Support Engineer Resume Examples
•
Technical Support Engineer Cover Letter Examples

Tools

Career Hubs

Guides

Company

© 2024 Teal Labs, Inc
Privacy PolicyTerms of Service