Senior Technical Support Engineer (MAD-BP-OR)

Hitachi • Hillsboro, OR

80d • $118,129 - $162,428 • Remote

About The Position

The Senior Technical Support Engineer (STSE) is a highly skilled technical resource, bridging the gap between the service team and the design / QA department. The STSE is responsible for escalations, fleet performance, system installations, training, documentation, and special projects. The STSE is highly skilled in individual toolset models and/or multiple product lines, and must be capable of developing and advancing concepts and techniques in effective and creative ways.

Requirements

• BS degree in relevant field or equivalent combination of education and experience
• Ten (10) years' service-related semiconductor experience, preferably in support of products related to HTA's product lines
• Ten (10) years' experience with Ultra High Vacuum systems, Electron Optics, and High Voltage systems
• Demonstrated experience analyzing and resolving complex technical support issues
• Microsoft Windows operating system experience required; Linux/Unix experience a plus
• Intermediate experience with Microsoft Word, Excel, and PowerPoint
• Log and database analysis preferred
• Must have and retain valid driver's license in resident state and must be insurable by our insurance company
• Willingness to travel with minimal advanced notice

Responsibilities

• Train and provide guidance and/or information to other Technical Support Engineers as well as Yield Control Technology Engineers as needed
• Responsible for escalations, fleet performance, system installations, training, documentation, and special projects
• Develops and advances concepts and techniques in effective and creative ways
• Supports and understands the product life cycle
• Create and reviews documentation for maintenance, troubleshooting, installations, and upgrades; ensures field implementation and compliance
• Provides training and transfers knowledge to all employee levels within the organization, through OJT or formal training
• Provides leadership and coaching to the field and service team
• Assumes the ownership of projects, utilizing a project management approach
• Generates and presents system performance data including availability, PM green-to-green time, MTBF. Looks for patterns and suggests / implements improvement plans
• Maintains product & technical knowledge, while at the same time understanding the business parameters, factors, and processes
• Work closely with all HTA supporting groups (NPI, TSG, Service, Technology, Sales, Design, QA, HFD) and with external customers
• Coordinates field activity, as needed
• Present technical information during high-level customer meetings between domestic and international divisions of Hitachi
• Creates reports, including but not limited to national service alert reports, escalation reports, TSG reports, etc.
• Provides a positive attitude to all employees and customers
• Provides highly detailed documentation for the purpose of problem resolution and/or engineer training
• Set and keep appropriate schedules for assigned projects with minimal supervision
• Other duties as assigned

What This Job Offers

• Career Level: Senior
• Industry: Electrical Equipment, Appliance, and Component Manufacturing
• Education Level: Bachelor's degree