Senior Technical Support Engineer - Linux

SUSE

2d

About The Position

Always open. Our code, our culture, our opportunities. Leading open innovation without limits. We are SUSE. SUSE is a global leader in innovative, reliable, and secure enterprise open source solutions, including SUSE® Linux Suite, SUSE® Rancher Suite, SUSE® Edge Suite, and SUSE® AI Suite. More than 60% of the Fortune 500 rely on SUSE to power their mission-critical workloads, enabling them to innovate everywhere – from the data center to the cloud, to the edge and beyond. SUSE puts the “open” back in open source, collaborating with partners and communities to give customers the agility to tackle innovation challenges today and the freedom to evolve their strategy and solutions tomorrow. For more information, visit www.suse.com. Senior Technical Support Engineer - Linux Job Description We are seeking a highly motivated Senior Technical Support Engineer to provide world-class technical resolution for customers utilizing SUSE Linux products and solutions. You will join a global team of elite Linux specialists providing 24/7 "follow the sun" support, ensuring our enterprise customers receive seamless, high-level expertise whenever they need it. The Role As a Senior Technical Support Engineer at SUSE, you will tackle the most challenging technical hurdles our customers face. Your key responsibilities include: Advanced Troubleshooting: Resolving complex, critical, and sensitive customer issues, including in-house recreation of sophisticated technical environments. Global Collaboration: Working seamlessly with Frontline and Field Support teams across the USA and our global hubs (including Prague, Bangalore, and Singapore). Technical Leadership: Acting as a mentor to junior engineers and serving as a technical "multiplier" by sharing knowledge across the organization. Engineering Liaison: Engaging directly with Development on code fixes and Product Management on feature requests to improve the SUSE portfolio. Incident Management: Leading and contributing to high-stakes escalation calls and "war room" scenarios with customers. Continuous Learning: Rapidly mastering emerging technologies and contributing to high-quality technical documentation and training. Flexibility: Availability for occasional on-call weekend/after-hours shifts and local/national travel to customer sites or industry conferences. The Candidate Profile We are looking for a self-driven professional with a passion for "customer-first" service. You thrive in diverse, complex environments and possess an innate curiosity to master new technologies. Your Experience Includes: Proven Expertise: Significant experience in a Linux Technical Support or Services environment, specifically in a Tier 2 or Tier 3 leadership capacity. Crisis Management: The ability to remain calm and decisive during service outages and high-pressure production issues. Strategic Thinking: Independently assessing customer situations to determine the most efficient path to resolution. Communication: Exceptional interpersonal skills with the ability to translate complex technical concepts into clear updates for both stakeholders and engineers. Ownership: A strong sense of accountability and the organizational skills to manage multiple high-priority workloads simultaneously. Technical Qualifications Education: Bachelor’s degree in Computer Science, Information Systems, Electrical Engineering, or equivalent professional experience. Certification: Knowledge equivalent to LPIC-2 or higher (certification preferred). Seniority: Several years of experience as a Senior System Administrator or Senior Support Engineer for Linux OS (specifically SUSE or Red Hat). Code Proficiency: Ability to read and understand source code (predominantly C and Bash). Language: Full professional fluency in English (written and verbal). Specialization in two or more of the following areas is required: High Availability / Clustering technologies Advanced Networking concepts and protocols Storage technologies (SAN, multipathing, iSCSI, LVM) Linux Kernel internals Active Directory / DFS / Windows Server integration Non-x86_64 architectures This position is subject to a background check(s), including criminal, credit, and/or employment references. The candidate is required to complete the background check(s) once an offer has been accepted. This will be conducted by SUSE’s external provider, where legally permitted. Job Services What We Offer We empower you to be bold, driving your career to create the future you want. We celebrate and reward your achievements. SUSE is a dynamic environment that is evolving rapidly, thus requiring agility, strong entrepreneurship and an open mind. This is a compelling opportunity for the right person to join us as we continue to scale and prosper. If you’re a big thinker, obsessed by execution and thrive in a dynamic environment in which you can tangibly create a lasting legacy, then please apply now! We give you the freedom to be yourself. You will work in a global community of unique individuals – like you – with different backgrounds, talents, skills and perspectives. A truly open community where everyone is welcome, has a voice and is encouraged to reach their full potential regardless of age, gender, race, nationality, disability, sexual orientation, religion, or any other characteristics. Sounds like the right fit for you? Click Apply to submit your resume. A recruiter will contact you if your skills match our current or any future positions. In the meantime, stay updated on the latest SUSE news and job vacancies by joining our Talent Community. SUSE Values Choice Innovation Trust Community Welcome Welcome to your SUSE journey! We are a global leader in innovative, reliable, and enterprise-grade open source solutions. We specialise in Enterprise Linux, Kubernetes Management, and Edge solutions, collaborating with communities and making innovation possible everywhere. Choose open, choose SUSE! SUSE Values

Requirements

• Significant experience in a Linux Technical Support or Services environment, specifically in a Tier 2 or Tier 3 leadership capacity.
• The ability to remain calm and decisive during service outages and high-pressure production issues.
• Independently assessing customer situations to determine the most efficient path to resolution.
• Exceptional interpersonal skills with the ability to translate complex technical concepts into clear updates for both stakeholders and engineers.
• A strong sense of accountability and the organizational skills to manage multiple high-priority workloads simultaneously.
• Bachelor’s degree in Computer Science, Information Systems, Electrical Engineering, or equivalent professional experience.
• Knowledge equivalent to LPIC-2 or higher (certification preferred).
• Several years of experience as a Senior System Administrator or Senior Support Engineer for Linux OS (specifically SUSE or Red Hat).
• Ability to read and understand source code (predominantly C and Bash).
• Full professional fluency in English (written and verbal).
• Specialization in two or more of the following areas is required: High Availability / Clustering technologies Advanced Networking concepts and protocols Storage technologies (SAN, multipathing, iSCSI, LVM) Linux Kernel internals Active Directory / DFS / Windows Server integration Non-x86_64 architectures

Responsibilities

• Resolving complex, critical, and sensitive customer issues, including in-house recreation of sophisticated technical environments.
• Working seamlessly with Frontline and Field Support teams across the USA and our global hubs (including Prague, Bangalore, and Singapore).
• Acting as a mentor to junior engineers and serving as a technical "multiplier" by sharing knowledge across the organization.
• Engaging directly with Development on code fixes and Product Management on feature requests to improve the SUSE portfolio.
• Leading and contributing to high-stakes escalation calls and "war room" scenarios with customers.
• Rapidly mastering emerging technologies and contributing to high-quality technical documentation and training.
• Availability for occasional on-call weekend/after-hours shifts and local/national travel to customer sites or industry conferences.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level