Senior Technical Support Analyst (Tier 3)

GCS Technologies • Austin, TX

189d

About The Position

Senior Technical Support Analysts at GCS are expected to have and maintain a high level of technical competence over a very large range of products. They will be expected to learn new products and technologies quickly and constantly. In addition, they are expected to have top notch communication skills. This is not your typical corporate help desk. We support hundreds of organizations and thousands of end users in extremely variable environments.

Requirements

• Intermediate knowledge of Microsoft Exchange and Office 365 deployment and migration experience.
• Experience with Windows Server and Desktop OS (all versions).
• Familiarity with MacOS and Linux operating systems.
• Knowledge of common desktop applications (Office, etc.).
• Familiarity with VOIP solutions, such as Ring Central.
• Understanding of common networking/internet services (DHCP, DNS, Domain Registration, etc.).
• Experience supporting Microsoft Exchange and Microsoft SQL (all versions).
• Experience managing server backup applications (Datto, Veeam, Appassure/Rapid Recovery).
• Knowledge of virtualization technologies (VMware vSphere and Hyper-V).
• Basic scripting knowledge (PowerShell, Bash, Python).
• Standard networking knowledge (Routing, Switching, Firewalls, specifically: Meraki, Sonicwall, Cisco, and Dell).
• Familiarity administering Remote Desktop Services.
• 5+ years experience in a help desk or network support position.
• Must pass background screening.
• Must be able to lift 20 lbs.
• Ability to work in a team and communicate effectively.
• Responsible for entering billable time and notes into ticketing system in real time.

Nice To Haves

• Certifications: Preference is given to well certified individuals.
• Degrees are valued but not required. We prefer experience and certifications.

Responsibilities

• Microsoft Azure and Office 365 Administration.
• Provide remote technical support to customers calling for various technical issues.
• Provide on-site technical support to customers as needed.
• Must have flexible after-hours availability for implementation and deployment tasks.
• Track time and provide troubleshooting notes as you work.

Benefits

• 75% to 100% work-from-home options.
• Flexible Paid Time Off.
• Medical/Dental/Vision Insurance available.
• Life and AD&D Insurance.
• Disability Insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 11-50 employees