Senior Technical Specialist

Massbay Community College • Wellesley, MA

391d • $74,383 - $83,182

About The Position

The Senior Technical Specialist at Massbay Community College will collaborate with the Office of Information Technology to develop and deliver training for various software and hardware applications, support faculty and students with the Learning Management System (LMS), and contribute to the strategic goals of the OIT. This role emphasizes a commitment to equity and diversity within the educational community.

Requirements

• Master's Degree in Instructional Technology, Information Technology, Computer Science, or closely related field.
• Two (2) years of experience and/or training that includes computer operating systems, hardware/software installation/troubleshooting, and network systems administration, or an equivalent combination of education, training, and experience.

Nice To Haves

• Sensitivity and commitment to the goals of Affirmative Action and workforce diversity.
• Experience working in a diverse environment.
• Demonstrated commitment to working with underserved students.
• 2+ years of work experience in higher education.
• 3+ years of experience using and supporting Blackboard with at least 6 months of experience using the Ultra course view.
• 3+ years of experience with Microsoft Office 365 applications, including: Word, Excel, PowerPoint, SharePoint, OneNote and others.
• 3+ years of experience with Adobe applications, especially Sign and Acrobat.
• Excellent communication, interpersonal, and telephone skills.

Responsibilities

• Assist in the maintenance and development of the Blackboard Learning Management System under the lead of the Coordinator of Instructional Technology.
• Develop and deliver training for all Microsoft 365 applications.
• Develop and deliver training for Adobe applications, such as Creative Suite, Sign, Acrobat, and others.
• Stay current of various AI tools used in higher education and learning management systems.
• Research and stay current of AI detection tools.
• Develop and deliver training for AI tools.
• Support and train students, staff, and faculty on the use and troubleshooting of the learning management system.
• Support and train students, staff, and faculty on the use of proctoring systems and software.
• Other duties as assigned.

Benefits

• Array of choices for health insurance plans to meet individual/family needs
• Affordable Dental Insurance and vision discount program
• 12 paid State/Federal holidays
• Generous sick, vacation, and personal time
• Flexible Spending Plans to reduce your taxable income
• Low-cost basic and optional life insurance
• Defined Benefit Pension Plan, providing a fixed, pre-established benefit for employees at retirement
• Deferred Compensation plans i.e., 457(b) or 403(b)
• Tuition Benefits for employees and dependents at state colleges and universities
• Free Employee Assistance Program (EAP)
• Eligibility towards Public Service Loan Forgiveness (PSLF)
• Free gym and parking on campus

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Educational Services
• Education Level: Master's degree