Senior Technical Solution Manager

Microsoft • Redmond, WA

73d • $116,900 - $203,600

About The Position

Microsoft's Cloud business is expanding, and the Cloud Supply Chain (CSCP) organization is responsible for enabling the infrastructure underlying this growth including AI! CSCP's vision is to empower customers to achieve more by delivering Cloud Capacity Differentiated at Scale. Our mission is to deliver capacity for all cloud services predictably through intelligent systems driven by continuous learning and a world class organization. The CSCP Organization is responsible for traditional supply chain functions such as Plan, Source, Make, Deliver, but also manages supportability (spares), decommissioning and disposition of Data center assets worldwide. We deliver the core infrastructure and foundational technologies for Microsoft's over 200 online businesses including Bing, MSN, Office 365, Xbox Live, Skype, OneDrive and the Microsoft Azure platform for external customers. Our infrastructure is comprised of a large global portfolio of more than 200 datacenters supporting services for more than 1 billion customers in over 90 countries worldwide. As a Senior Technical Solution Manager - Supply Chain Planning, you will partner with multiple Supply Chain organizations to lead and drive system and process initiatives to enable the increasing scale and growth of Microsoft Cloud.

Requirements

• Master's Degree in Business, Project Management, Supply Chain, Computer Science, Management Information Systems, Engineering, or related field AND 4+ years experience in project management, operations, or engineering OR Bachelor's Degree in Business, Project Management, Supply Chain, Computer Science, Management Information Systems, Engineering, or related field AND 6+ years experience in project management, operations, or engineering OR equivalent experience.
• 4+ years experience in Supply Chain systems.
• Ability to meet Microsoft, customer and/or government security screening requirements are required for this role.

Nice To Haves

• Master's Degree in Business, Project Management, Supply Chain, Computer Science, Management Information Systems, Engineering, or related field AND 8+ years experience in project management, operations, or engineering OR Bachelor's Degree in Business, Project Management, Supply Chain, Computer Science, Management Information Systems, Engineering, or related field AND 12+ years experience in project management, operations, or engineering OR equivalent experience.
• Project Management Professional (PMP) certification or equivalent.
• Continuous Improvement certification, Lean Six Sigma certification, or equivalent.
• Agile Certified Practitioner (ACP) or equivalent.
• Change Management certification (e.g., Prosci Certification).
• 12+ years of leading cross-functional transformation including Supply Chain systems and process re-engineering.
• Demonstrated Systems Thinking with proven record of accomplishment in discovering connections (and gaps) between seemingly disparate or independent components of a framework.
• Experience with implementing solutions involving Data Science, Operations Research, Machine Learning, or other Math Models in a Supply Chain or operations environment.
• 2+ Years experience in Data Center, Server, or Cloud Capacity Planning.
• Demonstrated Change Leadership - successes in leading process and organization transformation.
• Supply Chain transformation experience.
• Project/Program Management experience managing the implementation of Supply Chain Systems projects, such as forecasting, demand planning, supply planning, purchasing / sourcing, warehousing / inventory management.
• Experience in Capacity Planning and/or Supply Chain Management, with an understanding of different supply chain models.
• Ability to manage multiple projects simultaneously.
• Developing ability to think both strategically and tactically is desired.
• Proficiency in Enterprise Planning systems (such as SAP, Oracle, E2Open, etc.) and business intelligence engines (SQL, Power Business Intelligence (BI), Power Pivot, Tableau, etc.) are highly desired for this role.
• Experience in driving Enterprise Resource Planning (ERP) transformation.
• Experience in Lean Six Sigma.
• APICS Certification.

Responsibilities

• Leading cross-functional transformation of Microsoft Cloud Planning (MCP)
• Driving maturity in transformation processes and governance, working with other leaders across Capacity, Supply Chain & Provisioning (CSCP) and other organizations
• Improving the ability to deliver to business-critical needs in an agile and timely manner with high quality, working with cross-functional stakeholders
• Ensuring business ownership and approval for system improvements that affect MCP
• Measuring and improving the ability to deliver on cross-functional transformation programs
• Providing business ownership and insights for system improvements
• Driving cross-functional transformation programs and projects
• Articulating business requirements and impact
• Contributing to development of all steps of the development/deployment process: needs/opportunity identification and impact quantification, requirements generation, key design decisions, user acceptance test development and execution, coordination of subject matter experts, sign-off of deliverables
• Contributing industry best practice knowledge for process and system approaches in areas such as forecasting, capacity planning, hardware demand planning, inventory buffering, supply planning, and long-range planning

Benefits

• Industry leading healthcare
• Educational resources
• Discounts on products and services
• Savings and investments
• Maternity and paternity leave
• Generous time away
• Giving programs
• Opportunities to network and connect

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Professional, Scientific, and Technical Services
• Education Level: Master's degree