Senior Technical Service Specialist

Mozarc Medical•Washington, DC

42d

About The Position

At Mozarc Medical, our vision is to reimagine the future of holistic kidney health technology. Established in 2023 out of equal investments from DaVita, a leading provider of kidney care services, and Medtronic, one of the world’s largest medical device companies, Mozarc Medical offers an exciting and unique start-up experience backed by the support of two long-time industry and market leaders. Driven by our mission and values, we put our patients at the center of all we do. Our employees play a key role in developing technology solutions that enrich patients’ lives and create meaningful progress in the treatment of kidney disease. Find your purpose and passion at Mozarc Medical. Senior Technical Service Specialist A Day in the Life As a Senior Technical Service Specialist, you will be the face of the Service & Repair team in your area. You will be responsible for repairing equipment breakdowns and conducting technical tests in compliance with corporate safety and quality standards, as well as all applicable technical regulations and legal requirements. You will manage, plan and execute preventive maintenance programs and repairs to build trust in our products and services, ultimately driving customer satisfaction

Requirements

This role requires a Bachelors’ Degree with a minimum of 4 years’ experience/ or an associate degree with a minimum of 6 years’ experience, or a Vocational /Trade certificate with a minimum of 8 years’ experience.
Driver’s License
This role requires moving equipment weighing up to 50 pounds as part of regular duties.
Ability to travel domestically- up to 60%

Nice To Haves

Ability to follow specifications, interpret their meaning, and use of service manuals.
experience
In-depth knowledge of dialysis equipment including hemodialysis and continuous renal replacement therapy devices
Experience in service of dialysis devices and renal areas, renal or nephrology clinics.
Expertise with Water treatment and water Reverse Osmosis for dialysis
Expertise with Service Max, SAP or other Service tools
Working knowledge of Microsoft Tools
Relevant experience diagnosing, repairing, and maintaining electronic and electro-mechanical equipment in a field service role where you are customer facing in their premises
Positive and Proactive with Can -do attitude.
Strong Customer Service and interpersonal skills
Reliable with focus on quality and patient safety
Communication skills, ability to summarize situations,
Have critical thinking. Resourceful
Self-motivated and Independent

Responsibilities

Own a territory to ensure the proper operation of our technologies
Respond and assist with Machine troubleshooting.
Provide on-site support repairs, Installations and Periodical maintenance with sense of urgency.
Prioritize activities and develop a culture of execution, becoming a trustworthy partner for our customers and commercial colleagues.
Work closely with the clinical specialist team to maintain up to date clinical knowledge and awareness of customer needs.
Maintain good documentation practices and ensure all service events are properly recorded in our service systems.
Responsible to keep tools calibrated and manage trunk spare parts inventory.
Visit customers to ensure all their needs are met, maintain good relations with assigned customers. Manage Customer expectations.
Develop Schedule for Preventive maintenance.
Coordinate with other team members to ensure service availability during holiday periods