Senior Technical Service Advisor - Environmental Solutions (Portland, Oregon)

Republic Services • Portland, OR

114d

About The Position

The Sr. Technical Service Advisor will play a pivotal role in providing high-level technical waste disposal expertise and support to sales, operations, and customers. The incumbent partners directly with customer service, sales and operations teams to ensure acceptance and disposal of waste materials. This position will troubleshoot technical issues and contribute to the overall success of the organization by providing expertise in proper, safe and legal treatment of hazardous waste.

Requirements

• 4-7 years of equivalent work experience in waste disposal, chemistry, or a related field providing technical expertise.
• Extensive knowledge of RCRA, DOT, and hazardous waste regulations.
• Ability to read, analyze, and interpret complex documentation, technical procedures, and governmental regulations.
• Excellent verbal and written communication skills, including presenting findings in a concise format.
• Advanced negotiation and problem-solving skills.
• Detail-oriented with strong organizational skills, capable of managing multiple tasks and priorities effectively.
• Proficient with Microsoft Office, DocuSign, and PDF writer.

Nice To Haves

• Commitment to customer service and possess the ability to actively listen to customers to understand requests and resolve issues or make recommendations.
• Possess the ability to identify trends and data patterns.

Responsibilities

• Support and build regular and direct rapport with customers; serving as a direct extension of the sales and customer service teams.
• Collaborating with cross-functional teams through applying specialized knowledge and skills regarding waste treatment and disposal services.
• Engages proactively with clients to understand their technical requirements, delivers customized solutions, and ensures satisfaction through ongoing communication and attentive support.
• Meets with clients to discuss waste management solutions, analyzes laboratory results and safety data sheets, and compiles technical data into comprehensive reports.
• Investigates the application of hazardous waste regulations, aids in waste classification, collaborates with internal teams to evaluate treatment options, and complies with transportation guidelines.
• Works closely with the sales department to offer solutions that meet quality and regulatory standards, performs technical evaluations, facilitates communication between departments, maintains customer pricing records, and focuses on customer retention and business development.
• Support the development of bid materials by working with sales managers.

Benefits

• Comprehensive medical benefits coverage, dental plans and vision coverage.
• Health care and dependent care spending accounts.
• Short- and long-term disability.
• Life insurance and accidental death & dismemberment insurance.
• Employee and Family Assistance Program (EAP).
• Employee discount programs.
• Retirement plan with a generous company match.
• Employee Stock Purchase Plan (ESPP).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Waste Management and Remediation Services