Senior Technical Project Manager

Akamai•Cambridge, MA

14h

About The Position

Do you relish the prospect of providing end to end support across multiple product suits? Would providing consultancy to influence customers' Internet strategies excite you? Join our prestigious Professional Services team Our Team provides managed services and proactive and reactive support to our global customers. We utilize tools, process and knowledge to integrate and maitain Akamai solutions for our clients. We collaborate to solve problems, innovate and work to continuously improve for our customers and our team. We provide technical services across web, media, enterprise and security products Partner with the best You'll be the main contact, ensuring the integration and support of customers. Acting as a trusted consultant, you'll learn and implement creative solutions helping customers leverage Akamai's product. As a Senior Technical Project Manager, you will be responsible for: Serving as the main point of contact for customers, leading web performance or security projects Partnering with business teams to ensure efficient integration, high-quality service, and ongoing customer engagement Identifying service improvements and address issues to enhance the quality of customer service delivery Communicating effectively in a customer facing role with internal and external customers and partners to share information deliverables Do what you love To be successful in this role you will: Have 8 years of relevant Project Management experience in Consulting or the IT Industry and a Bachelor's degree in Computer Science, Engineering, or related field or its equivalent Demonstrate experience in a customer-facing role within the Information Technology industry, including technical project delivery Show understanding of network technologies, web security, media technologies, and core Internet protocols such as DNS and HTTP/S Have experience with automation, integration, and deployment in web development or security environments; familiarity with tools like Github, Jenkins and Terraform Build your career at Akamai Our ability to shape digital life today relies on developing exceptional people like you. The kind that can turn impossible into possible. We’re doing everything we can to make Akamai a great place to work. A place where you can learn, grow and have a meaningful impact. With our company moving so fast, it’s important that you’re able to build new skills, explore new roles, and try out different opportunities. There are so many different ways to build your career at Akamai, and we want to support you as much as possible. We have all kinds of development opportunities available, from programs such as GROW and Mentoring, to internal events like the APEX Expo and tools such as Linkedin Learning, all to help you expand your knowledge and experience here. Learn more Not sure if this job is the right match for you or want to learn more about the job before you apply? Schedule a 15-minute exploratory call with the Recruiter and they would be happy to share more details. Compensation Akamai is committed to fair and equitable compensation practices. For US based candidates only - the base salary for this position ranges from $108,900 - $226,100/year; a candidate’s salary is determined by various factors including, but not limited to, relevant work experience, skills, certifications and location. Compensation for candidates outside the US will vary. The compensation package may also include incentive compensation opportunities in the form of annual bonus or incentives, equity awards and an Employee Stock Purchase Plan (ESPP). Akamai provides industry-leading benefits including healthcare, 401K savings plan, company holidays, vacation (in the form of PTO), sick time, family friendly benefits including parental leave and an employee assistance program including a focus on mental and financial wellness; Eligibility requirements apply.

Requirements

Have 8 years of relevant Project Management experience in Consulting or the IT Industry and a Bachelor's degree in Computer Science, Engineering, or related field or its equivalent
Demonstrate experience in a customer-facing role within the Information Technology industry, including technical project delivery
Show understanding of network technologies, web security, media technologies, and core Internet protocols such as DNS and HTTP/S
Have experience with automation, integration, and deployment in web development or security environments; familiarity with tools like Github, Jenkins and Terraform

Responsibilities

Serving as the main point of contact for customers, leading web performance or security projects
Partnering with business teams to ensure efficient integration, high-quality service, and ongoing customer engagement
Identifying service improvements and address issues to enhance the quality of customer service delivery
Communicating effectively in a customer facing role with internal and external customers and partners to share information deliverables