Senior Technical Program Specialist
About The Position
Come build the next generation of Marketing productivity: AI agents and automations that help marketers execute faster, with higher quality and clearer measurement. You will lead the development and delivery of real, production-ready solutions that remove friction from day-to-day marketing workflows and prove impact with data. Microsoft Advertising (MSA) empowers advertisers around the world to reach their potential through digital advertising solutions on the Microsoft Advertising platform. As a Senior Technical Program Specialist focused on Marketing, you will lead the design, delivery, and continuous improvement of marketing automations and AI agents that reduce friction in real marketing workflows.
Requirements
- Bachelor's Degree AND 4+ years experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience.
- 2+ years of experience managing cross-functional and/or cross-team projects.
- Experience applying generative AI/LLM-based tools to business workflows, including evaluating usefulness, managing risks/guardrails, and measuring impact.
Nice To Haves
- Bachelor's Degree AND 8+ years experience engineering, product/technical program management, data analysis, or product development OR equivalent experience.
- 6+ years of experience managing cross-functional and/or cross-team projects.
- 1+ year(s) of experience reading and/or writing code (e.g., sample documentation, product demos).
- 2+ years of experience using low-code/no-code programs (e.g., Dataverse, Power Applications).
- 2+ years of experience managing and configuring artificial intelligence solutions (e.g., chatbots).
Responsibilities
- Partner with Marketing stakeholders to understand business objectives, map key workflows, and identify high-impact automation and agent opportunities.
- Lead the design and delivery of agents and automations using low-code-first tools (e.g., Microsoft Power Platform and Copilot experiences), connecting them to approved data sources and workflows.
- When requirements exceed low-code capabilities, collaborate with engineering to define and deliver pro-code extensions using modern, AI-assisted development tools.
- Operationalize solutions: drive monitoring, reliability practices, and continuous improvement; partner with analytics to define success metrics and measure business impact.
- Lead rapid prototyping and iteration: coordinate user testing, incorporate feedback, and continuously improve the human experience and adoption.
- Ensure solutions follow Microsoft Responsible AI practices and applicable governance/security expectations.
- Lead incident reviews and drive preventive automations, training, and documentation so solutions are resilient and easy to use.
- Proactively research emerging trends and innovations in the industry and propose improvements.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
5,001-10,000 employees
