At Talkdesk, we are courageous innovators focused on redefining the customer experience, making the impossible possible for companies globally. We champion an inclusive and diverse culture representative of the communities in which we live and serve. And, we give back to our community by volunteering our time, supporting non-profits, and minimizing our global footprint. Each day, thousands of employees, customers, and partners all over the world trust Talkdesk to deliver a better way to great experiences. We are recognized as a cloud contact center leader by many of the most influential research organizations, including Gartner and Forrester. With $498 million in total funding, a valuation of more than $10 Billion, and a ranking of #16 on the Forbes Cloud 100 list, now is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth. At Talkdesk, we embrace FAST, our fundamental operating principles that define who we are as an organization. These principles drive us to make the impossible possible. FAST: Focus + Accountability + Speed = Talkdesker. Focus: Focus time, energy and attention on what is most impactful for the business and thoughtful about how and when to partner with others. Accountability: Hold self and others accountable to meet commitments and drive results. Accept responsibility for successes and failures. Speed: Execute with agility and urgency. Act promptly, decisively, and without delay. Make good and timely decisions that keep the organization moving forward. Talkdesker: YOU! This is an exciting time to join the CIO organization at Talkdesk as a Senior Technical Program Manager. Our team drives the success of Talkdesk's internal operations through the delivery of transformative business system initiatives. As a Senior Technical Program Manager, you will lead the company's most critical, large-scale, and complex programs involving CRM and ERP systems such as Salesforce CPQ, Zuora, NetSuite, and integration technologies. Reporting to the Director of Technical Program Management, you will be a strategic leader and thought partner in shaping the Program Management function and agile development practices across the Global Business Systems & Technology team. You will not only manage execution but also influence strategy, align stakeholders, and serve as a bridge between technical and business teams to ensure program success. Our customers are Talkdesk employees across all functions. As a Senior Technical Program Manager, you will anticipate business needs, translate them into executable roadmaps, and drive delivery of solutions that enable scale, efficiency, and compliance.