Senior Technical Program Manager

Blueprint Technologies•Redmond, WA

10d•$135,000 - $145,000•Hybrid

About The Position

In this role, you will lead cross-functional technical programs focused on infrastructure telemetry health, device monitoring, and operational excellence across a global datacenter footprint. You will partner closely with engineering, operations, and platform teams to ensure critical infrastructure systems are properly monitored, data quality is maintained, and incidents are detected and resolved efficiently. This role is ideal for a seasoned Technical Program Manager with deep experience in datacenter environments, telemetry systems, and data-driven operational improvement.

Requirements

7+ years of experience in technical program management within complex, cross-functional environments
5+ years of hands-on experience with infrastructure monitoring and telemetry systems in datacenter or large-scale infrastructure environments
Strong understanding of telemetry pipelines, health metrics, dashboards, and alerting frameworks
Experience managing incident detection and response workflows, including data analysis, root cause investigation, and corrective actions
Proven ability to lead multi-stakeholder programs from planning through execution using agile methodologies
Proficiency with backlog management and delivery tools such as Jira, Azure DevOps, or similar platforms
Experience with data visualization and reporting tools (e.g., Power BI, Tableau, or equivalent)
Excellent communication skills with the ability to translate technical data into clear, actionable insights
Demonstrated ability to manage competing priorities in a fast-paced, operationally critical environment

Nice To Haves

Prior experience working in datacenter critical environments or large-scale infrastructure operations
Familiarity with electrical systems and telemetry-driven monitoring solutions, including power and utility metering
Experience improving device lifecycle management and onboarding processes for infrastructure components
Background in operational excellence, service health, or reliability engineering programs
Strong stakeholder facilitation skills, including running workshops, reviews, and cross-team planning sessions
Experience driving continuous improvement initiatives using data analysis and operational metrics

Responsibilities

Lead the design, development, and rollout of dashboards and monitoring tools to assess infrastructure and telemetry health across global facilities
Manage programs that detect, alert, and remediate anomalies in utility and infrastructure data (e.g., power and water usage discrepancies)
Drive continuous improvement of device onboarding processes to ensure new infrastructure components are fully integrated into monitoring systems
Oversee incident management workflows, including triage, root cause analysis, corrective actions, and resolution tracking
Partner with engineering, operations, and external teams to define and refine alerting logic for outages, performance degradation, and data quality issues
Identify gaps in monitoring coverage and lead initiatives to improve observability, reliability, and data accuracy
Maintain and evolve the team’s operational framework, including backlog management, sprint planning, and delivery tracking
Develop and maintain internal documentation such as playbooks, workflows, and engagement models to support cross-functional execution
Facilitate stakeholder communications, workshops, and program reviews to drive alignment, transparency, and accountability