Senior Technical Program Manager

Mastercard-posted 9 days ago

Full-time • Mid Level

O’Fallon, MO

5,001-10,000 employees

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Technical Program Managers at Mastercard interact with product managers, software development managers, developers, and senior leaders across partner teams in the Product and Engineering organization to deliver complex projects and programs. You will define roadmap deliverables, develop program execution plans, align dependencies, track progress, anticipate risks, provide escalation management, make sound trade-off decisions, and balance business needs versus technical constraints. The ideal candidate is passionate about the customer experience journey, highly motivated, intellectually curious, analytical, and possesses an entrepreneurial mindset. You are expected to be detail-oriented, with a solid technical background and excellent problem-solving skills. All staff at Mastercard are expected to demonstrate 'Mastercard Way' cultural values every day - own it, simplify it, sense of urgency, thoughtful risk-taking, unlock potential, and be inclusive – with a relentless focus on our customers. As a Senior Technical Program Manager at Mastercard, you are expected to perform the following general responsibilities:

Plan, execute, and deliver projects from inception to completion related to a known technology, product, or program. Describe and maintain the integrated plan that accounts for internal/external dependencies, differing delivery approaches, numerous constraints, and contingencies for unplanned delays.
Secure resources, scope efforts, outline priorities and establish delivery milestones. Nurture good working relationships with engineers, managers, and peers.
Proactively manage the end-to-end delivery of engineering work through the organization and all dependent organizations, reporting out progress, ensuring dependencies are covered, overseeing the gaps between teams, processes, and systems, while removing all blocking issues leading to a successful delivery. Accelerate progress by driving crisp, timely decisions.
Be the first point of contact for projects. Communicate with confidence 3+ levels up. Be the source of truth for status. Transform raw thoughts into clear and concise communications. Provide right information and associated data about the state of the project to the right audience at the right time. Run effective meetings.
Have experience in and understand industry technologies and understand the program, product, or O&T domain. Have sufficient depth/credibility to be effective with teams you work with. Can competently represent team’s services to stakeholders and other teams.
Delivers independently but occasionally seek direction from peers/managers. Guide, mentor and coach the team.
Optimize previously defined approaches for a team or limited area. Demonstrate improvements using data. Utilize department mechanisms (i.e. retrospectives, staff meetings, status meetings) to describe and drive continuous improvements.

Intermediate technical program delivery or project management experience including time developing and testing software. Experience leading development and testing efforts or time spent in software development and testing.
Demonstrated experience breaking down problems, organizing work, planning sprints, and delivering technical programs in agile delivery models using the Software Development Life Cycle
Demonstrated ability to operate with independence and autonomy
Proven track record of data-driven decision-making and applying continuous improvement methodologies across teams
Demonstrated experience building relationships, partnering with and influencing dependent teams while commanding the respect of the individuals you work with across the organization
Ability to debate the delivery strategy with business teams, architects, engineers, and designers
Ability to communicate to executives, peers, and staff with impact, eloquence, and authenticity
Experience working on programs to define and build cloud-native software products as a platform at scale
Desire to dive deep to understand the platforms' capabilities and underlying technologies
Bachelor degree in software engineering, computer science, information technology or related discipline preferred, or equivalent work experience

Completed Certifications (Agile, PMI, ITIL, DevOps, cloud computing, Java, etc.) preferred, or equivalent work experience
Expertise in Payments, IaaS, PaaS, serverless technology, CI/CD, NoSQL databases, microservices APIs, and distributed systems operations in a DevOps model
Knowledge of work management tools a plus (Jira, Rally)

insurance (including medical, prescription drug, dental, vision, disability, life insurance)
flexible spending account and health savings account
paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave)
80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire
10 annual paid U.S. observed holidays
401k with a best-in-class company match
deferred compensation for eligible roles
fitness reimbursement or on-site fitness facilities
eligibility for tuition reimbursement

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