Senior Technical Program Manager

Microsoft•Redmond, WA

About The Position

About Global Workplace Services (GWS) Technology Team: GWS Technology Team owns development of Microsoft’s Digital Transformational strategy, supporting solutions or experiences (employee and operational), and products across the RE&S Global Workplace Services portfolio. We ensure alignment to Microsoft’s strategy to deliver connected, accessible, sustainable, and secure environments by partnering closely with internal and external stakeholders to deliver world class digital systems and experiences driving the future of Microsoft’s core business. We support the overall Microsoft Mission to empower every person and every organization on the planet to achieve more. GWS Technology Objectives: Architect, plan, pilot, and design future visitor, customer, employee, and operational experiences based on a human centered universal design mindset Work with senior GWS Technology leadership to inform the strategic vision and lead/support the execution of digital transformation initiatives from inception to operations. Research, Incubate & Assess Future trends around digital transformation and industry-shaping technologies for adoption & analyze their implications on the combined organization. Develop, empower, and apply the digital building lifecycle process and technology to transform the plan-build-live aspects of our real estate and digital portfolio. Attributes/Aptitude to do well: Emotional Intelligence – Situational Awareness, Judgment, Diplomacy, Enables Diverse Perspectives Systems Thinking – Good with Ambiguity and Drives toward Resolution Trusted Leader –Results, Inspires Confidence, Influence, Effective Partner/Advisor, Enterprise View, Represent Microsoft Innovative Risk Taking – Continuous Learning and Improvement, Balanced Risk Taking Program Management – Action Oriented, Good Problem Solver, Hold Others Accountable, Flexible with your approach

Requirements

Bachelor's Degree AND 4+ years experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience.
2+ years of experience managing cross-functional and/or cross-team projects.

Nice To Haves

Has 10+ years of prior Technical Program Management or Project Management experience - management experience involving managing direct reports (FTEs), contract workers, and virtual/matrixed partners a plus
Familiarity with software, hardware, and design development processes, agile development, lPD (Integrated Project Delivery), last planner and other planning methodologies desired
Prior experience guiding stakeholders and leading development projects.
Familiarity with current and future looking technologies and trends, both first party and third party, application and service providers in AEC and RE&F desired
Familiarity with commercial real estate operations and facilities management desired, design and construction required
Experience with innovation, experimentation, and design thinking processes, preferably in early product development
Demonstrated communications and presentation skills required
Ability to build and maintain strong networks and operate in a matrixed organization and have demonstrated facility of impact and influence with and without direct authority
Ability to develop strategies, roadmaps, business cases and ROI analysis for proposed investments
Experience with innovation, experimentation, and design thinking processes. Preferably have led a team in innovation or early product development
Demonstrable capabilities in articulating the business value that can be achieved through technology.
Demonstrable understanding of complex multisystem Integration Architectures.
Experience in formulating cloud-based solutions by mapping business problems to end-to-end technology solutions.
Consistent track record of driving decisions collaboratively, resolving conflicts and ensuring follow-up with extraordinary verbal and written communication.
Resourceful, confident under pressure, and demonstrated skill in both crisis management and expectation management.

Responsibilities

Participate in and inform GWS Technology annual strategy, vision, and roadmap.
Drive partnerships, alignment, innovation, and compliance across GWS, product groups, IT, and external partners where possible.
Oversees a portfolio of projects including the project plan, timelines, milestones, financial management, performance metrics, and/or resource needs for crucial programs. Communicates the program status and risk to relevant stakeholders and holds them accountable for following the established schedule, risk mitigation plans, and processes. Establishes objectives and success criteria for the project in an inclusive collaborative manner with all stakeholders.
Facilitate experiments, POCs and prototypes that test hypothesis, validate assumptions, and create insights that inform future strategy and direction of GWS Technology investment.
Champion internal GWS innovation using the available suite of Microsoft and industry products; Power Platform, Dynamics, Azure IOT, AR/MR/VR, Azure Digital Twins, Office 365, and other products and OEM partner offerings.
Develop executive business cases, project plans, and subsequent reporting for all DT projects assigned ensuring appropriate approval, validation and assessment prior to additional investment or expansion.
Provide transparency of product and process via regular project/program reporting updates to GWS Technology senior leadership, peers, and stakeholders: evangelizing crucial programs to stakeholders, partners, and customers to gain buy in. Leveraging data and performance metrics (e.g., Objectives and Key Results [OKRs] and Key Performance Indicators [KPIs]) to demonstrate the value of the program and show business impact. Tailoring communication style and storytelling strategy according to audience and business needs.
Drives the rhythm of business (ROB) during plan execution to ensure participants and stakeholders are communicating and responding according to the necessary cadence. Coordinates necessary cross-team collaboration (e.g., Landing, Design, Engineering, Supply Chain, Finance, Technical Program Management) to ensure all program requirements are understood and can be met.
Generate awareness across GWS of available solutions through multiple mechanisms: virtual and in person presentations, partnerships, SharePoint, Yammer, social media (where possible) and documentation.
Capture data, identify risks, drive consensus, create SOWs, facilitate approvals, manage budget and timeline for DT projects assigned – creating business cases to justify CAPEX and OPEX budget requests for all DT or Innovation projects assigned.
Coordinate to ensure privacy, security and accessibility compliance with appropriate Microsoft stakeholders and other related parties (IoT and Software teams)
Work with Procurement, Compliance, Governance and legal to validate scope, contracts and terms to ensure we are following policy and GWS mandated processes wherever possible.