Technical Program Manager

Ditto • Austin, TX

1d • Remote

About The Position

Ditto's enterprise customers are building infrastructure on top of our platform, meaning post-sales at Ditto is about delivery, not just adoption. As a Senior Technical Program Manager, you will own the post-sale customer program for a small number of high-stakes enterprise accounts, serving as the connective tissue between customer needs and Ditto's deliverables. This role involves managing complex, multi-threaded technical programs, driving implementations to production, translating customer requirements into engineering deliverables, orchestrating internal teams across engineering, product, FDE, and support, and owning the renewal outcome for every account in your portfolio. It requires the ability to engage in technical conversations with customer engineering teams and conduct renewal discussions with VPs. This position is designed for individuals who seek more depth than traditional CSM work and desire their program management skills to have meaningful commercial impact.

Requirements

• Demonstrated experience managing complex technical implementations with direct customer-facing accountability
• Proven ability to translate ambiguous customer requirements into specific, actionable engineering deliverables
• Experience and comfort owning commercial renewals and retention outcomes without carrying a formal quota
• Comfort operating in fast-moving, under-defined environments
• Strong written and verbal communication with both technical audiences (engineering leads, developers) and executive audiences (VP, C-suite)
• Experience coordinating across internal teams including engineering, product, and support without direct authority

Nice To Haves

• Background in technical program management, professional services, or implementation in a platform/infrastructure SaaS company
• Exposure to SDK- or API-based products where customers build on top of the platform
• Prior experience at or familiarity with companies like Palantir, Databricks, Confluent, MongoDB, Couchbase, or similar
• Experience managing incident escalations with engineering dependencies
• Located in Seattle, San Francisco, or Austin (remote-first, CST-PST required)

Responsibilities

• Build and maintain documented program plans for every assigned account, covering milestones, risks, dependencies, and clear ownership
• Drive customer implementations from kickoff to production, working backwards from go-live to ensure nothing falls through the cracks
• Translate customer requirements into actionable engineering deliverables in partnership with Product, Engineering, and FDEs
• Manage parallel workstreams across multiple accounts without losing track of what is at risk
• Partner with the AE as a peer, not a support function, proactively keeping them informed of account health, customer sentiment, and any signals that have commercial implications
• Coordinate across engineering, product, support, and FDE to move customer programs forward without direct authority over any of them
• Own incident and escalation management end-to-end: route clearly, communicate accurately to the customer, and close the loop
• Be the single point of accountability for your accounts internally. If something is falling through the cracks, you catch it
• Own renewal outcomes for your portfolio. Renewals should never be a surprise
• Align with the AE on a shared account narrative. Customers should never experience a gap between what sales told them and what post-sales is executing against
• Surface expansion signals and route them to the AE with the context needed to act
• Establish trusted advisor status with customer engineering leads, project managers, and executive sponsors
• Conduct QBRs and executive business reviews that reflect real program status, not just a health score
• Help refine the playbook. Ditto's enterprise engagement model is actively evolving and this role will contribute to it
• Contribute structured account intelligence back to product and engineering through the voice of your customers

Benefits

• Competitive salaries and meaningful equity
• Benefits vary by region to make sure you're covered in the ways that matter most
• In the US, that includes health, dental, vision, life, and disability insurance, plus a 401(k) and flexible spending accounts
• Flexible time off
• Atlanta and San Francisco offices are open if you ever want a place to work or meet up with teammates

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed
• Number of Employees: 101-250 employees