Senior Technical Program Manager - ShareFile

Progress-posted 9 days ago

$112,710 - $139,230/Yr

Full-time • Mid Level

Hybrid • Raleigh, NC

1,001-5,000 employees

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We are Progress (Nasdaq: PRGS) - the trusted provider of software that enables our customers to develop, deploy and manage responsible, AI-powered applications and experiences with agility and ease. We’re proud to have a diverse, global team where we value the individual and enrich our culture by considering varied perspectives because we believe people power progress. Join us as a Senior Technical Program Manager and help us do what we do best: propelling business forward. This will be a hybrid role so splitting your time between your home office and our Raleigh NC office. We are looking for an experienced, self-driven Senior Program Manager with a passion for continuous improvement, operational excellence, and secure software delivery. In this role, you will lead complex, cross-functional programs across the product lifecycle—from launch to end-of-life—ensuring alignment between engineering, product, security, and business teams. You will be at the center of product execution, driving critical initiatives, managing cross-team dependencies, and ensuring our secure file-sharing offerings deliver maximum customer value while maintaining compliance and reliability.

Lead high-impact cross-functional programs of varying size and complexity using Agile, hybrid, or traditional program management approaches.
Own the end-to-end product lifecycle, including release readiness, rollout coordination, customer communication, and end-of-life planning.
Coordinate responses to high-priority product issues, security alerts, and incidents—working closely with Engineering, Security, Support, and Product teams to ensure timely resolution.
Partner with stakeholders across Engineering, Product Management, Security, Legal, Finance, Sales Operations, and Marketing to ensure alignment, clarity, and execution consistency.
Collaborate with engineering teams on secure SDLC practices for both on-premises and cloud SaaS offerings, identifying opportunities for process improvements.
Develop program documentation, including lifecycle process guides, security alert workflows, EOL playbooks, and cross-team communication standards.
Drive continuous improvement, evaluating existing processes and introducing enhancements that improve efficiency, quality, and transparency.
Anticipate risks, facilitate decisions, and remove blockers, ensuring teams stay focused on delivering measurable outcomes.
Foster a culture of accountability, collaboration, and operational excellence across teams and programs.

7+ years of hands-on experience in program management, technical program management, or a related role within a software or cloud-based organization.
Strong experience managing secure, compliance-sensitive, or enterprise-grade software products.
Demonstrated expertise with SDLC, secure development practices, and product lifecycle management.
Proven ability to lead cross-functional initiatives and drive outcomes in complex organizational environments.
Experience coordinating across Engineering, Product, Security, and customer-facing teams.
Strong grounding in process development, documentation, and operational standardization.
Ability to analyze complex issues, synthesize options, influence stakeholders, and drive strategic decisions.
Excellent communication skills, both written and verbal—capable of presenting to both technical and business audiences.
Highly organized, detail-oriented, and effective at prioritizing in fast-moving environments.

Experience working in globally distributed teams is a plus.
Background with file sharing, customized workflows, or platform building initiatives is a bonus.
Self-starter with a servant leadership mindset and strong interpersonal intuition.
Highly collaborative, with the ability to align diverse stakeholders around shared goals.
Analytical thinker with strong problem-solving skills and a focus on measurable outcomes.
Comfortable navigating ambiguity and shifting priorities with grace and adaptability.
Passion for continuous improvement, secure product delivery, and customer-centric execution.
Ability to distill complex technical concepts into clear, approachable communications.

Medical, dental, vision, life & disability, and financial benefits (including 401(k) retirement savings plan.
Tuition Reimbursement program.
Additional voluntary benefits including crucial illness/hospital indemnity, identity theft protection, auto & home insurance, legal, and pet insurance.
Competitive salary, bonus, and best-in-class Employee Stock Purchase Program (ESPP) with a 27-month lookback
Flexible paid vacation time, paid day off for your birthday, and company holidays.
A variety of leave plans, including Parental Leave.
Employee Assistance Program (EAP) and an employee well-being program focusing on physical, mental, and financial health.

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