Senior Technical Program Manager - Store Experience Technology (Hybrid - Seattle)

Nordstrom Inc.-posted about 1 month ago
Full-time • Mid Level
Hybrid • Seattle, WA
5,001-10,000 employees
Clothing, Clothing Accessories, Shoe, and Jewelry Retailers
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The Senior Technical Program Manager (Sr TPM) at Nordstrom is a dynamic role that requires a combination of technical expertise, strategic thinking, and strong communication skills. The Sr TPM is responsible for driving the execution of technology programs and projects within the Store Experience Technology (SET) organization from inception to delivery, ensuring alignment with Nordstrom's strategic goals. The Sr TPM partners with business and technology stakeholders to develop, design, build, and launch technology solutions. They work with the core leadership team to create and maintain a delivery roadmap. The Sr TPM needs an agile mentality to work with cross-functional teams and vendors, digging in to drive innovation and performance as we evolve the technology systems that empower Nordstrom's store teams and enable seamless in-store operations.

  • Contribute to the delivery roadmap, planning for the next 6 to 10 months, ensuring that requirements are independent of a specific implementation.
  • Engage with product management and engineering teams to align prioritization of store and operations initiatives and key metrics that define the success of these initiatives.
  • Manage scope, resources, and schedules, balancing trade-offs between short-term iteration and longer-term planning.
  • Maintain and evolve the program roadmap cross-teams, ensuring understanding of project goals and vision with a focus on reliable and scalable store technologies that enable operational excellence.
  • Identify hard external dependencies and ensure that systems can meet targeted service-level objectives.
  • Work directly with engineering and product teams to estimate work and create appropriate program milestones.
  • Build and manage relationships with partners and stakeholders, resolving issues and negotiating timing of dependencies to ensure successful delivery.
  • Demonstrate a broad understanding of system functionality and interactions, participating in design review processes and serving as a subject matter expert for the overall program.
  • Lead teams through the full project lifecycle, including ideation, definition, build, testing, launch, and support & closure phases, utilizing appropriate project management methodologies and tools.
  • Ensure a comprehensive testing strategy aligns with initiative goals and oversee the execution of end-to-end testing.
  • Oversee the deployment plan for products or systems, coordinating across teams and functions, identifying, and mitigating risks, and ensuring quality and performance standards are met.
  • Identify and produce valuable analytics for improved performance and business decisions.
  • Innovate and drive process improvements within program governance.
  • Use retrospectives throughout the program lifecycle to ensure a continuous improvement mindset.
  • A 4-year degree in Computer Science, Engineering, or a related technical field is preferred, or equivalent experience.
  • 5+ years of professional experience in program management within a technology environment.
  • 5+ years of experience partnering with engineering teams to develop, deliver, and successfully deploy technology solutions into production or operational environments.
  • Exceptional technical acumen with the ability to engage deeply with engineering teams - understanding complex system designs, architecture decisions, and integration points - and providing informed recommendations without being an engineer.
  • Proven track record partnering closely with engineering teams to design, develop, deliver, and successfully deploy complex technology solutions into production or operational environments.
  • Demonstrated ability to lead multiple concurrent programs or initiatives, driving clarity across ambiguous problem spaces and ensuring alignment to organizational priorities.
  • Strong stakeholder management and influencing skills, capable of navigating across engineering, product, store operations, and leadership teams to drive alignment and remove barriers.
  • Expert in project management tools such as JIRA, Confluence, GitLab and other relevant software or ability to pick up various software tools quickly.
  • Proficient with Agile methodologies and frameworks.
  • Expert understanding of SDLC methodologies.
  • Excellent problem-solving skills and the ability to identify and mitigate risks proactively.
  • Experience with large-scale enterprise software/services.
  • Experience drafting technical requirements.
  • Project Management Professional (PMP) certification.
  • Professional experience delivering solutions built on AWS/GCP.
  • Agile, lean, and Kanban delivery process experience.
  • Experience supporting retail systems/solutions.
  • Experience driving the modernization of legacy store technologies or implementing new hardware, POS, or associate-facing systems across large retail environments.
  • Medical/Vision, Dental, Retirement and Paid Time Away
  • Life Insurance and Disability
  • Merchandise Discount and EAP Resources
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