Senior Technical Program Manager - Support Analytics

This Technical Program Manager role will be responsible for managing multiple cross-functional initiatives that drive Support Analytics impacts and improvements. The focus of the Program Manager will span across the roadmap for Support Analytics including AI+ML transformation, proactive, deep-dive and self-serve analytics, and operational reporting. This individual should have experience owning programs, partnering with key stakeholders, and driving prioritization and change management processes. This role is part of the Support Analytics team and reports to the Senior Manager, Support Analytics.