Senior Technical Program Manager , MCCF

Amazon • Seattle, WA

23h

About The Position

Are you excited about the idea of shaping Amazon’s next generation of
fulfillment and distribution services, where you will move fast and make a big
impact in a start-up environment? Do you enjoy learning about new technologies
and building software solutions that are simple for customers of all sizes to
use and that power millions of interactions daily?

Amazon Supply Chain Services (ASCS) is the umbrella name for Amazon’s suite of
services that help businesses transport, warehouse, fulfill, deliver, and plan
their movement of goods, inclusive of both on- and off-Amazon volume. With ASCS,
businesses can offload their full supply chain planning & execution, or they can
choose to integrate a la carte menu of composable supply chain primitives into
their existing processes. For many years, these services have been used by
Amazon sellers as standalone solutions and have played a central role in
improving the Amazon CX and reducing our CTS. We have been accelerating the
externalization of these services, so that merchants can use them for their
off-Amazon channels, as well as the interoperability of these services, which
enables merchants to easily use more than one service at a time.

We are seeking a high-caliber and experienced Senior Technical Program Manager
to drive large-scale, transformational initiatives, to enhance both internal
operations and external customer experiences beyond Amazon.com. This role
requires cross-organizational leadership across technical, product, GTM, and
operations teams. The ideal candidate will bring strategic and tactical vision
to tackle complex challenges in software architecture, customer experience, and
business strategy while scaling innovative products fundamental to Amazon's
future. This role will have high level visibility due to the nature of the
program. You will need strong writing and communication skills to senior
leaders. If you enjoy dealing with high ambiguity, complexity and broad scope,
you’re entrepreneurial and want to build a new generation of technical products,
come join us!

Requirements

• 5+ years of technical product or program management experience
• 7+ years of working directly with engineering teams experience
• 7+ years of software development experience
• 5+ years of technical program management working directly with software engineering teams experience
• Experience managing programs across cross functional teams, building processes and coordinating release schedules
• Bachelor's degree in engineering, computer science or equivalent

Nice To Haves

• 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
• Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
• Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership

Responsibilities

• You will apply technical depth in system architecture, design trade-offs, and technical risk mitigation
• You will demonstrate strong capabilities across: program management excellence, stakeholder management & communication, strategic thinking & vision, problem solving & decision making, and leadership and team development
• You will work closely with Sr Principal Engineers, Principal Engineers, Software Development Managers, Product Managers, Technical Writers, and GTM leaders.
• You will be responsible for delivering results despite working in an ambiguous environment.
• You will need a strong bias for action and be able to handle multiple priorities simultaneously.
• You will define strategy and build and execute roadmaps for the programs you own.
• You will be responsible for overall coordination, quality and productivity and will be the primary point of contact for worldwide stakeholders of programs that you run.

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level