Senior Technical Program Manager, Infrastructure Reliability and Quality (IRQ)

Amazon • Herndon, VA

1d

About The Position

AWS Infrastructure Services is responsible for the design, planning, delivery, and operation of all AWS global infrastructure, ensuring the continuous running of the cloud. This includes supporting all AWS data centers and their associated equipment like servers, storage, networking, power, and cooling. The team tackles challenging problems with numerous variables impacting the supply chain. The Data Center Infrastructure Reliability and Quality (IRQ) Team specifically focuses on the Quality and Reliability of critical infrastructure equipment throughout its lifecycle. This involves leading Design for Reliability (DFR) and Design for Quality (DFQ) efforts for AWS Infra New Product Development (NPD), and sustaining existing AWS critical infrastructure by identifying systemic equipment issues, conducting root cause analysis (RCA), and implementing corrective actions. As a Senior Technical Program Manager for Quality and Reliability for Mechanical and Power Generation Products, the role requires strong communication skills, both written and verbal. The individual will lead multi-discipline and highly technical program teams, driving quality and reliability initiatives in a complex engineering environment. Experience as a technical project manager on increasingly complex projects, particularly with data center infrastructure technologies such as HVAC, power distribution systems, security devices, and controls, is essential. Responsibilities include generating and maintaining enhanced reporting, meaningful KPIs, and process/automation improvements to ensure team efficiency and visibility for stakeholders. The role involves partnering with engineering, purchasing, and project execution/delivery teams, making strategic decisions, and aligning long-term strategies with AWS's rapid growth. The TPM must be adept at identifying, communicating, and resolving risks, issues, and bottlenecks across departmental boundaries, and possess strong organizational, communication, and team-building skills to foster robust internal and external relationships.

Requirements

• Experience managing programs across cross functional teams, building processes and coordinating release schedules
• 7+ years of technical program management experience
• 7+ years of experience in highly technical engineering roles in quality, design, or reliability for mechanical products
• Bachelor's degree in Mechanical or Electrical engineering

Nice To Haves

• 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
• Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
• Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership
• Lean Six Sigma Experience
• Experience building and managing program-level dashboards and reporting, with proficiency in tools such as Smartsheet, Power BI, Tableau, or equivalent platforms

Responsibilities

• Own and execute end-to-end quality and reliability qualification and sustaining programs for highly complex, mission-critical mechanical and power generation products
• Learn and understand the AWS data center lifecycle specific to Data Center Engineering, globally
• Project manage the IRQ Engineering NPD portfolio across scope, schedule, budget, resources, quality, risk, and reporting
• Interface with Quality and Reliability Engineering teams to promote and standardize work-product inputs/outputs globally
• Sync with TPMs and Product Managers to align reliability and quality deliverables to major NPD program milestones
• Develop technical reliability and quality evaluation plans for mechanical and power generation product portfolios with engineering teams
• Work with external partners (reliability labs, OEMs, CMFs) to facilitate testing, qualification, and analysis
• Own product reliability and quality readiness at each NPD gate
• Own supplier readiness for NPDs
• Estimate and manage budget requirements per project; work with NPD teams to allocate resources
• Manage project timelines and report progress bi-weekly to executive leadership and key partners
• Build and present program-level metrics and status to executives on a regular cadence
• Develop business cases to align internal and external leadership on the most effective path for quality and reliability program management
• Drive internal team members and remove roadblocks for product qualification
• Build strong end-to-end team processes and mechanisms

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Senior