Senior Technical Program Manager, Enterprise

Axon•Boston, MA

4h•Hybrid

About The Position

As a Senior Technical Program Manager at Axon, you will lead the delivery of complex, enterprise-scale deployments for our Strategic Enterprise customers that operate around the globe. You’ll own programs end-to-end—partnering with customers, product, engineering, and delivery teams to translate complex requirements into clear plans and successful outcomes. This role operates in high-visibility, mission-critical environments where priorities evolve and judgment matters. You’ll bring structure to ambiguity, maintain composure under pressure, and drive alignment across diverse stakeholders—balancing customer needs, product capabilities, and long-term scalability. Success in this role comes from a strong sense of ownership, disciplined execution, and a genuine connection to Axon’s mission to protect life. If you thrive on solving complex problems at scale and delivering technology that makes a real-world impact, this role is for you.

Requirements

10+ years of experience leading complex technical programs in enterprise SaaS, hardware-enabled platforms, or mission-critical environments.
Proven track record delivering large-scale, multi-stakeholder deployments for enterprise or global customers.
Strong program management fundamentals, including scope, schedule, risk, dependency, and change management.
Experience partnering cross-functionally with Product, Engineering, Sales, and Services to drive aligned execution.
Ability to operate effectively in ambiguous, fast-moving environments, making sound decisions without complete information.
Excellent communication skills, with the ability to translate complex technical concepts for executive, technical, and customer audiences.
Demonstrated capability managing multiple programs simultaneously while maintaining focus on priorities and outcomes.
Strong analytical and problem-solving skills, with a bias toward practical, scalable solutions.
Experience identifying and implementing process improvements that improve delivery quality and customer outcomes.
Bachelor’s degree in Business, Engineering, Information Systems, or equivalent practical experience; PMP certification preferred.

Responsibilities

Own end-to-end delivery of complex, enterprise-scale programs for Strategic and Global customers, driving execution from planning through deployment, acceptance, and adoption.
Lead multiple high-impact programs simultaneously, maintaining disciplined control over scope, timeline, dependencies, and risk in dynamic environments.
Partner closely with Product and Engineering to translate customer and regulatory requirements into executable delivery plans, making informed tradeoffs when constraints arise.
Serve as a trusted program lead for customers and internal stakeholders—bringing clarity, confidence, and calm leadership in high-stakes situations.
Drive alignment across Sales, PSO, Engineering, Product, and external partners, ensuring teams are focused on the work that matters most.
Anticipate risks and constraints early, surface them clearly, and act decisively to mitigate issues before they impact delivery or customer trust.
Lead program-level change management, adapting plans as requirements evolve while maintaining momentum and accountability.
Communicate complex technical and operational topics with precision—tailoring messaging for executive, technical, and frontline audiences.
Champion continuous improvement by identifying delivery gaps, refining processes, and helping scale repeatable, enterprise-ready execution models.
Contribute to a team-first culture by mentoring peers, sharing lessons learned, and raising the bar for program execution across the organization.