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AWS Infrastructure Services owns the design, planning, delivery, and operation
of all AWS global infrastructure. In other words, we’re the people who keep the
cloud running. We support all AWS data centers and all of the servers, storage,
networking, power, and cooling equipment that ensure our customers have
continual access to the innovation they rely on. We work on the most challenging
problems, with thousands of variables impacting the supply chain — and we’re
looking for talented people who want to help.
Amazon Web Services (AWS) Hardware Engineering is a fast growing and
leading-edge research and development team that creates enterprise compute and
storage server designs for our innovative web service and e-commerce technology
platforms. Our designs are industry-leading in terms of performance, frugality
and operational excellence, and are critical to the success of the AWS business
and the hundreds of thousands of customers who use utility computing today.
We are seeking an experienced Technical Program Manager (TPM) to define and
build the next generation of our cloud servers. Our success depends on our
highly respected server infrastructure; we’re handling massive scale and rapid
integration of emergent technologies.
The ideal TPM candidate will be an experienced program manager who is skilled in
managing hardware product development teams across several geographic regions
using a variety of suppliers. The successful candidate will be an innovative
self-starter and leader. The candidate will be familiar with the cloud computing
industry and AWS offerings and will be passionate about providing the best
possible customer experience at the best cost. The candidate will have an
obsession with data and precise analysis and will use these as inputs to make
decisions.
Key job responsibilities
•You manage large, complex technology initiatives, delivering critical
solutions, significant improvements, new mechanisms, or deprecating systems that
are no longer needed.
•You successfully manage all stages (from concept to delivery).
•You work closely with your customers to understand their short and long term
business goals and product needs.
•You are responsible for the delivery of platforms through driving and
coordinating the efforts of an interdisciplinary team across hardware design,
component development, firmware, test, and qualification, along with external
suppliers and design partners to develop, deploy at scale, and provide ongoing
operational support for the servers you deliver.
•You are actively involved in the sustaining operational health of the platforms
you support
•You understand the architecture of the systems you work with (e.g., workflows,
APIs, runtime characteristics, design limitations, and maintenance
requirements). You influence team technical priorities and business strategy
through data-driven contributions.
•You communicate ideas effectively, verbally and in writing, to a wide range of
audiences including Directors and VPs. You foster a constructive dialogue,
harmonize discordant views, and lead the resolution of contentious issues (build
consensus). You partner successfully with customers, stakeholders, and
engineering teams.
•Your program management practices set a great example to others. You routinely
and efficiently deliver the right things. You define clear goals and objectives.
You drive crisp decisions in your program area about what projects move forward
and in what priority order. You proactively identify risks and bring them to the
attention of your team and stakeholders with plans for mitigation before they
become roadblocks.
•You are a simplifier. You judiciously add, refine, and remove procedures. By
applying project management best practices, you increase the productivity and
effectiveness of the teams you work with.
A day in the life
What you will do: As a TPM on the Specialized Platforms and Servers Hardware
Engineering team you will be responsible for leading AWS EC2 Enterprise, Mac,
and Trusted fleet operations and hardware product development programs in a
highly cross-functional environment which includes internal customers, external
vendors and technology partners. You’ll provide leadership in the application of
new technologies to large scale server deployments in a continuous effort to
deliver a world-class customer experience at a world-class cost point. This is a
fast-paced challenging position, and you’ll work with thought leaders in
multiple technology areas. You’ll have high standards for yourself and everyone
you work with, and you’ll be constantly looking for ways to improve your
product’s performance, quality and cost. Using data and key metrics, you will
also drive and measure process improvements that enhance our operational
effectiveness. You will work in a dynamic, challenging, and fast-changing
organization. We’re changing an industry, and we need leaders who are ready for
this challenge and who want to reach beyond what is possible today.
Why you will love it: You will have exposure to teams and leaders across the
entire company. You will be a part of a leading edge research and development
team. You will see many aspects of the Amazon business. You will have a direct
impact on our bottom line and the ability to improve things for our developers.
You will be part of a growing, fast paced, and fun team. You will have ownership
and responsibility for defining and executing processes that deliver both
savings and productivity for Amazon.
About the team
You’ll join a diverse team of software, hardware, and network engineers, supply
chain specialists, security experts, operations managers, and other vital roles.
You’ll collaborate with people across AWS to help us deliver the highest
standards for safety and security while providing seemingly infinite capacity at
the lowest possible cost for our customers. You’ll experience an inclusive
culture that welcomes bold ideas and empowers you to own them to completion.
