We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv. As a Senior Program Manager Professional, you will be accountable for overall project performance, including management of the project scope, budget, profitability, risk, communications, schedule, quality, resource, procurement, and stakeholders. In this role, you will: Coordinate and direct staff to ensure the completion of client project deliverables Interface with clients, product owners, scrum masters and other organizational staff to coordinate project planning, scheduling, monitoring, risks, issues, and resource assignment activities Collaborate with Implementation Specialists on client projects Work closely with team to define and review the technical scope, requirements, deliverables (including resource effort and durations) estimates prior to presenting project plans to customers Maintain and manage client relationship and expectations Organize and participate in meetings with customers and project team members and ensure timely communications Provide resolution to project issues resulting in disruption to customer activities or escalate as needed Set deadlines, assign responsibilities and monitor and summarize project progress by preparing project status reports for upper management Assist teams with the problem resolution to include root cause analysis, problem resolution and recommendations to senior staff Recommend and institutionalize improvements to project execution and delivery processes The above statements are intended only to describe the general nature of the job and should not be construed as an all-inclusive list of position responsibilities.