Senior Technical Product Manager (Healthcare)

Nextiva

147d • $115,000 - $178,000

About The Position

Nextiva is redefining the future of customer experiences with a conversation-centric platform that unifies team collaboration and customer experience. We are looking for an experienced Sr. Product Manager with a background in the Healthcare industry to own the product strategy, roadmap, and execution for key healthcare AI-driven workflows. This role will help hospitals and clinics leverage our platform while integrating tightly with EPIC for scheduling, patient communication, secure messaging, and care coordination.

Requirements

• 8+ years experience in a Product Manager role at a technology company
• Bachelor's degree
• Deep understanding of customer needs, market offerings, competitive position, feature requirements, and business model
• Ability to effectively communicate and manage multiple competing priorities
• Training and presentation experience with stakeholders or coworkers
• Experience working closely with stakeholders to deliver high-profile product features
• Familiarity with packaging products in tiers, user management, tenant provisioning, dashboard reporting, and analytics
• Ability to deliver projects quickly, reacting to tactical high-impact changes that require strategic solutions
• Meticulous attention to detail
• Strong interpersonal, collaboration, and organizational skills
• Leadership, ownership, conflict resolution, and accountability must be strengths

Nice To Haves

• Scrum, Kanban, Agile certifications
• Experience with agile environments
• First-hand QA/QE experience and/or software engineering/software development experience
• Master’s Degree in any related field
• Full-stack platform and cloud experience that includes a broader scope in admin and provisioning

Responsibilities

• Develop and harvest product ideas by processing customer and user needs
• Prioritize the feature backlog by keeping in mind the bigger business objectives
• Ensure successful execution, delivery, and adoption of the product(s) and features
• Act as the point person for the Business, Development Teams, and the UX Teams
• Get involved with product planning, UX Research, and Design
• Build relationships between yourself and the developer teams that you manage
• Understand the needs of healthcare personas: clinicians, IT admins, front-desk staff, and patient support teams
• Work closely with EPIC APIs to define integration patterns
• Partner with Engineering to design, develop, and deploy scalable, secure integrations with EPIC and other EHR systems
• Collaborate with sales, implementation, and customer success to drive adoption, collect feedback, and improve product-market fit
• Define clear, actionable user stories, EPICs, and acceptance criteria with healthcare-specific use cases
• Ensure compliance with HIPAA, HITRUST, and other regulatory requirements in product design
• Manage & drive product initiatives and associated features, effectively managing your dev teams’ backlogs
• Write clear and detailed product initiatives, feature/epics, story’s, design requests, and bug tickets within Jira

Benefits

• Health - Multiple health plan options including medical, dental, vision, and telemedicine coverage
• Insurance - Life, disability, and supplemental indemnity plans
• Work-Life Balance - Flexible Time Off (FTO) for salaried employees, PTO for hourly employees, Paid Sick Time (PST), paid parental bonding leave, and paid holidays
• Financial Security - 401(k) with company match, Health Savings Accounts with company contributions, Dependent Care FSA
• Wellness - Employee Assistance Program and comprehensive wellness initiatives
• Growth - Access to ongoing learning and development opportunities and career advancement

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees