Senior Technical Product Manager, Customer Technology

Patagonia•Reno, NV

1d•$145,000 - $155,000•Hybrid

About The Position

Customers are central to Patagonia. Engaging customers via innovative technology solutions around our responsible products and activism are key to our mission. As Senior Technical Product Manager, you will spearhead global DTC and B2B cross-team solutions that enable our strategic objectives, including a global CRM solution. You will shape user-centric, outcome driven strategy, manage product roadmaps, write requirements, conduct business analysis, and align technical and stakeholder priorities across Sales, Circularity, Technology and additional company stakeholders. We seek candidates who are comfortable with ambiguity and rapidly changing environments while passionate about our mission and building effective and delightful products.

Requirements

Bachelor's degree in Computer Science, Engineering, Business, or a related field
6+ years of technical product management experience in consumer product or retail, including at least 2 years in a senior role with proven success in end-to-end lifecycle of customer technology solutions.
Extensive collaboration with cross-functional teams, managing product roadmaps, stakeholder alignment, and deliveries across multiple products or platforms.
Familiarity with technical architecture, APIs, and integration with corporate systems including ERP and CRM (e.g., Salesforce Service Cloud or Dynamics 365 Customer Engagement).
Demonstrated analytical skills and a consistent record of data-driven decision-making.
Expertise in both foundational (e.g., CRM, CDP) and emerging (e.g., GenAI, AR) customer technologies.
Experience with digital transformation initiatives and user experience.
Strong written and verbal communication skills.

Nice To Haves

Experience with ModelDriven Apps, Canvas Apps, or Power Pages (e.g., functional/requirements)
Familiarity with Power Automate workflows and business rules
Experience supporting integrations between CRM and other enterprise systems
Microsoft certifications in Dynamics 365 CE (Customer Service) and Power Platform
Experience with Azure DevOps (or similar) for backlog and requirement management
Proficiency with SQL and data analytics
Familiarity with API and AI agent design and integration
Experience working with lean and geographically distributed teams in agile fashion

Responsibilities

Set User Centric Vision & Roadmaps: Lead creation, prioritization, and execution of integrated product roadmaps and strategies, aligning cross-functional partners against Patagonia’s strategic, Technology, and Customer goals and milestones. Champion a user-centric approach by deeply understanding and empathizing with users through quantitative and qualitative research and analysis.
Deliver Outcomes: Roll up your sleeves and do what it takes to reach the right outcomes the right way. Drive collaborative agile planning / development / testing, deliver complex technology solutions to business outcomes, resolve dependencies and risks, create and manage technical product requirements and specifications, manage integrations, and enable creativity and innovation.
Measure & Influence: Gather, analyze, and translate qualitative and quantitative data to develop actionable insights, compelling business cases, and cross-team KPIs for continuous monitoring and improvement of product performance and user experience.
Relationships & Trust: Foster strong, transparent, trust-based relationships with cross-functional and regional stakeholders, building an empathetic and engaged environment.
Technical Expertise: Leverage deep technical and industry expertise to champion innovation, quality, and impact, ensuring all product and technology solutions support both business objectives and Patagonia’s environmental mission. Stay informed on industry trends and emerging technologies to anticipate industry shifts. Growth mindset and continuous learning are key.

Benefits

Patagonia offers a comprehensive benefits package, including medical, dental, vision, retirement and leave of absence plans. Benefit plans may vary slightly depending on the nature of your employment.

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