Senior Technical Lead Manager - IT Engineering

backmarket•Paris, TX

39d•Hybrid

About The Position

Hi, we're Back Market. We're here to help make tech reliable, affordable, and better than new. We're a global marketplace for refurbished devices, helping lower our collective environmental impact by providing trustworthy, affordable tech with 92% less carbon emissions than new. Yep, you read that right. Turns out refurbished tech is way better for the planet than new. In fact, With every device purchased on Back Market, our positive impact on the planet grows. From our Customer Care representatives to our software engineer, every individual at Back Market cuts the planet - and consumers - a break. Our mission is simple: to do more with what we already have. Are you ready to join us? Back Market is looking for a Tech Lead Manager to lead our IT Ops Engineering team of two engineers (plus one open role). This is a rare hybrid position where you'll guide talented engineers while building the automation and integration solutions that make our 700+ Back Makers more effective every day. The goal: Elevate IT maturity across Back Market through technical excellence, genuine collaboration, and meaningful innovation. You'll lead high-impact automation projects that eliminate repetitive work, implement smart governance, and scale with our rapidly growing international organization.

Requirements

A passion for developing people and helping them reach their full potential
The ability to balance team management with hands-on technical work in meaningful automation projects
Openness to giving and receiving feedback in a safe, supportive environment
Experience in IT engineering or platform teams, with knowledge of our tech stack: Okta, Workday, Workato (or similar iPaaS), Python, APIs, Jamf, GCP, Kubernetes, Docker
Success in environments where leaders clear blockers, facilitate smart decisions, and find creative solutions
Enthusiasm for reaching new levels of effectiveness through intelligent automation and continuous improvement
Clear, effective communication in English (written and verbal); French is a plus
Excitement about understanding internal operations and the massive impact IT engineering has on our global organization
A problem-solving mindset that navigates ambiguity with data, curiosity, and a user-first approach (yes, internal stakeholders are users too!)
A bias for action & experiment, test new approaches, learn from data, and iterate quickly to build more value

Nice To Haves

Experience with identity lifecycle automation and governance frameworks
Background in SRE or DevOps practices applied to IT operations
Experience scaling IT engineering teams in high-growth, international environments

Responsibilities

Build a collaborative engineering team that ships robust IT solutions our internal customers will genuinely love!
Invest in your engineers' growth through coaching, mentoring, and creating real career development opportunities
Create a team culture where people feel like they belong, can bring their whole selves, and are empowered to do their best work
Champion open communication and a thriving feedback culture - because great teams are built on trust and transparency
Collaborate across the Platform group to align your team with company objectives and ambitious IT maturity goals
Build roadmaps that balance strategic long-term vision (think: governance frameworks, scalable architectures) with tactical quick wins that deliver immediate value
Bring a deep understanding of our SaaS ecosystem and how smart IT engineering amplifies everything we do
Design automation and integration solutions that are clean, maintainable, and built to last.
Embrace an agile "build it and run it" mindset where your team owns what they build from launch to ongoing support
Create a learning environment where experimentation is encouraged, and delivery proficiency keeps improving
Lead initiatives that crush manual work, boost efficiency, and enforce best-in-class governance practices
Be the champion for engineering best practices within the IT function and beyond!

Benefits

A mission-driven work environment where your day-to-day makes an impact on the planet. Seriously.
Hybrid work environment, with 2 remote days a week and 1 remote work week per quarter, plus 3 flex days.
Employee Resource Groups, including mentorship programs, comprehensive accessibility policies, and cultural competency training.

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