Senior Technical Lead, Hardware Engineering Failure Analysis

Cisco Systems, Inc.•Milpitas, CA

38d

About The Position

In this highly visible role as Senior Technical Leader, Hardware Engineering Failure Analysis, you will lead complex failure analysis investigations on networking switches and router hardware. You will be responsible for performing in-depth root cause analysis, and determination of contributing factors and corrective actions for improvement of field product quality, working with cross-functional domain leads and technical and operational teams. You will perform and guide fault reproduction, troubleshooting, system characterization, and root cause analysis of product issues, while ensuring efficient defect tracking and resolution. You will prepare comprehensive technical reports for customers and Cisco leadership detailing findings from product failure investigations, and recommended corrective and preventative actions. You have a passion for technical failure investigations, hardware root cause analysis and quality engineering. You possess an in-depth knowledge of networking products and high speed communication interfaces. You are an excellent communicator and can present information to internal and external teams, leadership and customers.

Requirements

Bachelor's degree in electrical engineering or computer engineering or related degree
15+ years of experience in hardware board circuit and system design, troubleshooting, and failure analysis
Experience with high-speed signals and transmission technologies
Experience with electrical diagnostics and measurement equipment - oscilloscopes, digital multimeter, Logic Analyzers, Signal or Traffic generators etc.

Nice To Haves

Experience with CPUs/embedded CPUs, FPGAs/PLDs and good understanding of control interfaces such as PCIe, MDIO, SPI, I2C
Experience with MS Excel and data collection / analysis
Familiarity with Python, PERL or similar scripting and execution languages

Responsibilities

lead complex failure analysis investigations on networking switches and router hardware
performing in-depth root cause analysis, and determination of contributing factors and corrective actions for improvement of field product quality, working with cross-functional domain leads and technical and operational teams
perform and guide fault reproduction, troubleshooting, system characterization, and root cause analysis of product issues, while ensuring efficient defect tracking and resolution
prepare comprehensive technical reports for customers and Cisco leadership detailing findings from product failure investigations, and recommended corrective and preventative actions

Benefits

U.S. employees are offered benefits, subject to Cisco's plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance.
Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.
10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees
1 paid day off for employee's birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco
Non-exempt employees receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees
Exempt employees participate in Cisco's flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)
80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next
Additional paid time away may be requested to deal with critical or emergency issues for family members
Optional 10 paid days per full calendar year to volunteer
For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco's policies.