Senior Technical Lead, Global Customer Assurance (Data)
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About The Position
Colt provides network, voice and data centre services to thousands of businesses around the world, allowing them to focus on delivering their business goals instead of the underlying infrastructure. The primary function of the Senior Technical Lead, Global Customer Assurance (Data) role is to carry out 2nd level troubleshooting including circuit level diagnostics, re-provisioning of circuits, and configuration changes to resolve customer issues/faults for all Colt products delivered over the Colt IP/SDWAN network with participation in a 24x7 shift roster. This role involves developing customer solutions to address a variety of business problems across the IP/SDWAN domain and acts as a point of contact on multiple functional areas related to IP technologies.
