Senior Technical (IT) Consultant

SoftPro • Raleigh, NC

34d • Hybrid

About The Position

SoftPro is the nation's leading provider of real estate closing and title insurance software. A division of Fidelity National Financial (NYSE: FNF), SoftPro’s technology solutions are used in thousands of law firms and title companies throughout the country and are an essential part of residential and commercial Real Estate transactions. SoftPro’s Headquarters is in Raleigh, North Carolina. SoftPro offers comprehensive health benefit offerings (medical, dental, vision, disability, etc.), 401k and Employee Stock Purchase Plans with company matching, as well as generous paid vacation time and paid parental leave. We have positions that are eligible to be 100% remote. Employees who live near our Raleigh, NC Headquarters can choose to work a hybrid (office/home) schedule. SoftPro has received national recognition for our excellent customer service and products and we were recently recognized as a 2025 Best Places to Work by the Triangle Business Journal! SoftPro has won this prestigious award 13 times since 2012 ! What are we looking for? SoftPro has an opening for a Senior Technical (IT) Consultant in our Raleigh, NC office and available to work a hybrid (office/home) schedule This is a hands-on technical position that will leverage real world experience and vendor best practice knowledge to communicate and assist external customers so that the technology leveraged is suitable to run our suite of applications. Excellent communication and comfort with presenting technical details is required while this position will regularly interface with customer senior management and technical resources. At times, the position will work with internal cross department resources to assist customers who are experiencing performance or application errors. The ideal candidate will possess the ability to accurately assess customer impact and guide these cross-department resources to gather data and work collectively to resolve customer concerns. This is an excellent opportunity to work with a wide variety of technologies in a fast-paced environment. The ideal candidate must have a strong understanding of many different systems and technologies commonly used by small to large organizations. Ongoing learning is a requirement of the position, including maintaining current knowledge, and certifications.

Requirements

• This position is an ideal opportunity for an IT network professional that possess a great deal of hands-on expertise with a wide variety of technologies
• The ideal candidate will have a great attitude and feel comfortable working in a dynamic and fast-paced team environment
• 6+ years of IT experience at the server & infrastructure level
• Microsoft certification or equivalent - MCSA (specifically SQL and Windows certifications)
• Experience supporting and troubleshooting the following:
• Windows 2016 and later Server and Active Directory (all aspects)
• MS SQL Server 2016 and later experience with installing, configuring and fully supporting
• Familiar with VMware and virtualization technologies
• Various networking components (Switching & Routing)
• Citrix Presentation Server and/or Microsoft Terminal Server
• Desktop Operating Systems (Windows 10 and Windows 11)
• Office 2016 and later
• Experience with Microsoft Azure
• Backup software and processes
• Experience with remote desktop control solutions (Screen Connect, MS Teams, Beyond Trust etc.)
• Proficient with troubleshooting & correcting client server network connectivity issues and performance analysis
• Windows scripting
• Must be customer service driven
• Excellent verbal and written communication and interpersonal skills and ability to consistently and thoroughly follow processes
• Strong problem solving, analytic and testing skills
• Work effectively in a team environment contributing to the overall growth of the entire team
• High attention to detail and time-management skills
• Evening and Weekend availability required for after-hours scheduled services

Nice To Haves

• A Bachelors Degree is desirable but not required.
• Microsoft Server operating systems certifications (MCSA) are also highly desirable.

Responsibilities

• Participate in presales and new customer Tech Consult calls and speak to application and environment/infrastructure technical requirements, system recommendations and technical deployment strategies
• Conduct customer technical consultations to determine if their current hardware or virtual infrastructure configurations meet all application requirements, guidelines and vendor best practices to ensure the best possible experience with our suite of products.
• Work with various internal and external resources to identify and correct any reported performance or application issues
• Perform software installations and upgrades for our full suite of products.
• Perform customer database migrations
• Accurately document all technical consultations, conversations with customers, resolution steps and gather feedback in Microsoft Dynamics CRM and DevOps
• Frontline technical support assistance to our internal Implementation, Training, Document and Report departments for our SoftPro applications
• Maintain knowledge of current and emerging computing technologies
• Own key customer technical items and participate with resources from our Support, R&D and Implementation departments to identify and resolve customer issues
• Creating, owning and maintaining multiple VM environments for internal departments
• Travel to customer locations on occasion to assist with isolating and correcting technical infrastructure or performance issues.
• Create and update precise documentation for team processes as well as write articles to contribute to our knowledge base platform
• Train other teams and departmental resources on new product installations as they become available
• Provide a high level of customer service to customers, both internal and external
• Perform other duties as assigned.

Benefits

• SoftPro offers comprehensive health benefit offerings (medical, dental, vision, disability, etc.), 401k and Employee Stock Purchase Plans with company matching, as well as generous paid vacation time and paid parental leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level