Senior Technical Delivery Manager

ZoomInfo Technologies • Waltham, MA

318d • $108,000 - $148,500 • Hybrid

About The Position

ZoomInfo is growing and looking to add a talented and passionate Senior Technical Delivery Manager to our team! In this role, you will lead the technical implementation and delivery of our industry-leading data management solutions, working collaboratively with consultants, project managers, account teams, and technical experts to ensure exceptional client satisfaction and successful implementation outcomes.

Requirements

• 5+ years of experience in technology implementation, preferably in data and/or SaaS applications
• 2+ years of experience managing projects (customer facing projects, onboarding, training, etc)
• Strong knowledge of CRM and Marketing Automation Tools (Salesforce, HubSpot, Marketo, Eloqua, Pardot, Dynamics)
• SFDC Admin certification preferred
• Proven experience in technical advisory roles (Solution Consultant/Architect, Technical Account Manager, Implementation Manager, Sales/Marketing Operations)
• Excellent problem-solving abilities with strong analytical and troubleshooting skills
• Outstanding communication skills, both written and verbal
• Strong business acumen with the ability to translate requirements into effective solutions
• Experience working directly with enterprise-level clients
• Demonstrated ability to manage multiple projects independently
• Team-focused mindset with an emphasis on attention to detail and quality
• High capacity to learn new technical concepts and applications

Responsibilities

• Manage end-to-end technical implementation of ZoomInfo solutions within client systems, focusing on CRM/MAT environments
• Serve as both project manager and strategic consultant during onboarding and implementation phases
• Drive standardization in procedures and enhance delivery efficiency while identifying revenue growth opportunities
• Lead high-level technical discussions on topics including: data orchestration, API's, data transformation, data hygiene, OAuth setup, and CRM workflows
• Assist and contribute to technical documentation, including requirements and project plans
• Troubleshoot and resolve technical issues, escalating product defects to Development and Engineering teams when necessary
• Enable clients to maximize solution benefits through best practices and innovative thinking
• Collaborate cross-functionally with leadership and stakeholders to align efforts with enterprise and strategic customer needs
• Design and deliver custom data management solutions that meet or exceed client expectations
• Collaborate with internal teams across Sales, Client Support, QA Engineering, and Product Management
• Other related duties as assigned

Benefits

• Comprehensive Medical, Dental, Vision
• Eligibility for Future Equity Awards
• 401k Matching (50% of the first 7% of your contribution)
• 12 weeks Parental Leave for primary caregivers, 4 weeks for secondary caregivers
• Family forming benefits up to $20k, plus discounts on a Care.com membership
• Virgin Pulse Wellness Program
• Optional add ons such as pet insurance, legal service support, and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services