Senior Technical CSM (AI)

Atlassian • Seattle, WA

105d • $170,100 - $267,900

About The Position

In this role, you'll be part of the Technical Customer Success team under the Sales and Success department as a Senior Technical Adoption Architect. You'll work closely with cross-functional teams to integrate AI and Rovo technologies, lead workshops, address technical and customer readiness concerns, and ensure successful AI adoption. Your role bridges technical expertise with business needs, focusing on customer-centric solutions and measurable outcomes. You'll manage projects, engage with customers, and continuously improve processes to enhance customer satisfaction and operational efficiency. At Atlassian, you'll have an impact on millions of users, fast! We don't just want to know your opinions; we want to see your ideas in action. We hire great people and then trust them to be great. You'll help our strongest promoters showcase successes to their peers and serve as the tip of the spear in growing the reach of our technologies for new use cases and markets. As a Senior Technical Adoption Architect, you aim to help enterprise customers get the most out of their Atlassian investment.

Requirements

• 5-8 years in Customer Success or account management with Enterprise customers.
• Strong foundation in AI technologies and their application in business.
• Demonstrated expertise with Artificial Intelligence and the Atlassian Ecosystem.
• Hands-on experience designing and delivering LLM-powered systems.
• Specialized knowledge in Incident Management, Change Management, and DevOps.
• Strong product mindset and effective communication skills.

Nice To Haves

• Familiarity with Forge and Python-based development.
• Ability to influence technical teams and stakeholders.

Responsibilities

• Integrate AI and Rovo technologies into customer solutions.
• Lead workshops and address technical and customer readiness concerns.
• Ensure successful AI adoption and manage projects.
• Engage with customers to enhance satisfaction and operational efficiency.
• Collaborate with cross-functional teams to drive customer success.
• Work with Account Teams to plan and execute customer-specific journeys.
• Support clients and identify growth opportunities.

Benefits

• Health and wellbeing resources.
• Paid volunteer days.
• Equitable and competitive compensation programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 5,001-10,000 employees